Warranty/RMA Specialist

Who We AreEpic Aircraft is a leading manufacturer of high-performance, all-carbonfiber, single-engine turboprop aircraft. Our commitment to innovation, safety, and excellence has established us as a key player in the aviation industry. Headquartered in the stunning city of Bend, Oregon, we offer a vibrant work environment surrounded by breathtaking natural beauty and outdoor recreational opportunities.We're seeking talented and creative individuals who are interested in pursuing a career in the aerospaceindustry.What You'll DoAs a member of the Purchasing Team, the Warranty/RMA (Return Material Authorization) Specialist is responsible for organizing material returns to vendors and maintaining accurate, detailed records. They will review return information and make sure that it is accurate.This information may be presented to other parties within the company to help improve product quality. Additionally, the Warranty/RMA specialist will review return information to help pinpoint RMA trends occurring with specific products or vendors. The Warranty/RMA Specialist will be responsible for the logistics of moving all returned material to and from the vendor, and resolving disputes and claims that may arise with vendors and suppliers related to the returned product. Some overtime and weekend hours may be requested. Other tasks may include:Process returns for non-conforming materials and productsCoordinate replacement parts and parts repairs on warranty claimsKeep information accessible by sorting and filing documentsAssist customer service with RMA processing as neededWork closely with internal departments such as Purchasing, Administration, Accounting, Customer Service, and ManufacturingDocument and report RMA trends/repetitive problems to your supervisorMaintain and organize RMA parts inventoryMaintain, review, and update process documentation on a regular basis, creating new documents as requiredReview current Warranty/RMA processes regularly and implement changes to the process as requiredResolve disputes with the suppliers related to returned parts and materialsWhat You Bring To The TeamRequired: Return or Warranty administration experience. Preferably in amanufacturing environmentDetail-oriented, self-directed, self-motivated, and promptStrong time management skillsFriendly personality and good communication skillsAbility to stay organized and deliver in a fast-paced environmentBasic computer skillsAbility to lift up to 50 lbs. on occasion and move about the facility to support the workMust be authorized to work in the U.S. for any employer without sponsorship now or in the futureWhat's In It For YouCompetitive wages: $24-$30/hr. depending on experienceShift: Monday - Friday 7:30 am-4:00 pmOn-the-job training and advancement opportunitiesA path for you to grow into an aerospace career2 weeks of paid time off accrued each year7 paid holidays per yearPaid holiday time off between Christmas Day and New Year's DayDiscretionary year-end bonus100% paid Health, Vision, and Dental benefits for employees & 50% for dependents401K retirement plan with a 3% matching programPay increases based on performanceAccess to the Epic Aircraft Flying ClubFriendly team environment and fun company eventsNote: Relocation assistance is not provided for this positionEpic Aircraft does notaccept3rd party agency solicitation requests