Patient Service Representative (PSR)

Job DetailsDescriptionAt Axia Women’s Health, recognized as a Great Place to Work for a 3rd year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of 500 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. The rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.We are currently recruiting a PSR/Medical Receptionist in West Caldwell, NJThe Patient Service Representative (PSR) will have exemplary customer service and communication skills as the first and last point of contact for Axia Women’s Health patients visiting the office and for patients calling to schedule or change appointments or making other requests.Essential Functions:Greeting patients and visitors, assisting, and directing them accordingly to the appropriate waiting areaPaging or phoning appropriate personnel to meet and escort patients to the exam roomExplaining financial requirements to patients, collecting, and recording copayments/coinsurance as required. Preauthorization for surgical proceduresScheduling surgeries, caesarean sections and inductionsPerforming registration functions for new and existing patients and activating patient filesPromptly and professionally answering and routing calls to appropriate personnel, paging, offering voicemail, or redirecting calls as neededRetrieving and appropriately routing any messages from the answering serviceProviding additional support to patients and medical staff and performing other duties as assignedCourteously screening solicitors for relevance to organizational needsAdhering to infection control and safety guidelines as well as maintaining confidentiality regarding all patients and following confidentiality policies per HIPAA compliancePerforming other duties as assignedCMA is a plusQualities & Skills:Excellent customer service skills & communication skills. Ability to adapt to changing priorities and business needs. Ability to maintain composure and navigate a fast-paced, innovative environment. Team player. Ability to work 40 hours per week. Ability to work a flexible schedule. Education & Experience:High School Diploma or GEDMedical Receptionist/PSR experience preferred, OB/GYN experience idealFull-Time Benefits Summary:Full-time benefit eligibility beginning the first of the month after hire. Choice of multiple medical insurance plans to best meet your needs, with premiums as low as $8 per pay. 401(k). Generous PTO offering. Access to Axia providers at little to no cost through Axia’s medical insurance. Axia-paid life insurance, short-term and long-term disability. Free counseling for colleagues and family members, including parents and parents-in-law. Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.