IT Field Service Technician (Contract to Hire) (Springfield)

IT On-Site Field Service Technician IILocationSpringfield, MassachusettsRole DescriptionOur ideal candidate is to be a personable, respectful, happy, and customer-focused individual. They understand that our clients just want to be able to do their job. Technology should work for them, not the other way around.Our IT On-Site Field Service Technicians are responsible for assigned shift converge, plus on call support and maintenance of computer hardware, software, printers, telephones, WIFI, networks and other miscellaneous equipment at a customer's place of operation. You should be comfortable working predominantly onsite, sometimes remotely, and provide Tier II IT Technical support. You will bring the helpdesk to our client's door while assisting and ensuring our clients receive the ultimate in customer service.Qualifications and SkillsWe understand that each person is uniquely qualified for something out there, but we want to make sure that you're uniquely qualified for this position.High School Diploma or equivalent required; associate degree in computer science or equivalent preferredMinimum 2 years supporting customers in a business environment.Proof of being fully vaccinated against COVID-19 and Influenza is required.Must be able to lift / move 50lbs.Required SkillsCompTIA A+ certification or 3-year equivalent hands-on computer experienceOffice 365 System SupportProficiency working in Active DirectoryRemote Support Tools (TeamViewer, Bomgar, Quick Assist)Experience with Collaboration Software (Microsoft Teams, Zoom, WebEx, etc)Familiarity with Windows and Macintosh Operating SystemsExperience with PC imaging and configuration.Excellent interpersonal, verbal, and organizational skillsAbility to adapt to changes in technology using analytical skills.Customer Service-focusedValid Driver's licenseDesired SkillsHealthcare IT ExperienceManage Service Provider (MSP) ExperienceIT Helpdesk, Service Desk or On-Call Center SupportExperience with Ticketing Systems (ServiceNow, Jira, AutoTask, Remedy, etc)Familiarity with Clinical Applications (CensiTrack, SPM, etc)Microsoft Endpoint Management Tools (Software Center, MCCM, MECM, etc)Familiarity with HP, Dell, and Lenovo devicesEHR Application Support (Cerner, Epic, etc)Mobile Device Management and SupportVDI Support (VM Ware Horizon, Azure Virtual Desktop, Citrix DaaS, VirtualBox, etc)VPN Application Support (Fortinet, Pulse Secure, Palo Alto, etc)Deployment of Hardware and SoftwareKnowledge of Printer Repair and MaintenanceNetwork troubleshooting (Net MRI, Infoblox, Wireshark, etc)Configuration and deployment of Wireless Access Points.Audio Visual Troubleshooting and SupportFamiliarity with Oracle DatabasesAnalog, Fax and IP Phone SupportIoT Device SupportLow Voltage WiringResponsibilitiesHandle escalations from Service Desk and Field Service staffParticipate in client and internal projects as needed.Onsite troubleshooting at client locationMobile Cart Support (SOC, TeleNeuro)Asset Inventory Tracking and UpdatingParticipate in Primary and Backup On-Call rotationDaily Time trackingSupport client-approved softwareConfigure and deploy new laptops, desktops, printers, monitors, phones, and peripheralsAdding and removing devices at the domain levelTracking Board SupportTraining and supporting new end-users.Review and resolve system performance issues.Diagnose and address internet connectivity slowness.Assist with password resets.Ticket management and updatesUse of Knowledgebase and process documentationRoot cause analysis and resolution assistance of recurring technical issuesRespond knowledgeably & in a manner understandable to the customer with regards to questions or technical issuesAbility to work well in a fast paced/multitasking environment and remain calm under pressure.Consistently look for initiative-taking opportunities.Additional tasks and duties as assigned by management.