Product Instruction & Content Designer – C2 UI/UX

Swarm Aero is redefining air power, building the largest swarming UAV and most versatile swarming aircraft network in the world. The company is moving quickly to launch the first aircraft designed specifically for swarming as well as the Command & Control software to mobilize swarms of thousands of heterogeneous autonomous assets and empower human operators to achieve superhuman results.The team has created and exited multiple startups, negotiated defense deals worth billions of dollars and designed and built 30+ novel aircraft, with aerospace experience from Scaled Composites, Airbus, Archer Aviation, Blue Origin, and Boom Supersonic.We’re looking for a C2 Education & Content Specialist to shape how operators understand and interact with our command and control platform. This is a highly embedded, hands-on role for someone who can take complex, real-world system behavior and turn it into clear, intuitive training experiences. From creating quick start guides and operator manuals to scenario-based tutorials and demo narratives. You’ll work side by side with engineers, product teams, and flight operators, observing system use in live environments and translating those insights into content that is not only technically accurate, but immediately usable in the field. This role sits at the intersection of product, training, and storytelling. Your ability to think like an operator and communicate with precision will directly impact how our system is learned, deployed, and trusted.What You’ll DoCreate high-quality training materials for our C2 platform, including:Quick start guidesOperator manualsStep-by-step tutorialsScenario-based training contentTranslate complex system behavior into clear, intuitive documentation that operators can quickly understand and apply in real-world environmentsWrite scripts for instructional and training videos, working closely with engineers and operators to ensure technical accuracy and clarityPartner with our test and flight team to:Observe real-world system usageCapture workflows and edge casesContinuously improve training content based on actual operationsSupport product QA efforts by:Walking through workflows as an end userIdentifying gaps in usability, clarity, and documentationProviding structured feedback to the product teamHelp concept and script high-impact demo videos that clearly communicate product capabilities to customers and stakeholdersWork cross-functionally with product, engineering, and field teams to ensure consistency between how the system is built, tested, and taughtWork closely with the mission and customer success teams to align messaging in training materials with product branding and positioning.Partner with mission and customer success teams to create troubleshooting guides or FAQs based on common customer inquiries.Collaborate with subject matter experts (SMEs), engineers, and other stakeholders to gather content and ensure technical accuracy in training materials. Work with stakeholders through the design review process, reconciling quality and technical review, and ongoing customer expectations.What You’ve DoneWritten technical documentation, training materials, or instructional content for complex software or systems (bonus if in aerospace, robotics, defense, or similar domains)Experience using Adobe Create Suite products to create materialsWritten clear, structured content that simplifies complex workflows without losing technical accuracyCollaborated closely with engineers, product managers, or operators to understand systems deeply before documentingContributed to or supported video-based content (e.g., scripting, storyboarding, or working with video teams)Participated in QA, testing, or user validation workflows—either formally or informallyDemonstrated strong attention to detail and a bias toward clarity, usability, and end-user experienceWhat Sets You ApartYou can take something complex and make it feel simple without dumbing it downYou think like an operator, not just a writer—you care about what someone actually does in the fieldYou naturally spot confusing workflows, missing steps, or unclear system behaviorYou’re excited about combining documentation, training, and storytelling into a cohesive experienceYou have strong instincts for what makes a demo or tutorial compelling—not just correctYou’re comfortable being hands-on with real systems, test environments, or field operationsYou have an interest in aerospace, robotics, or mission-driven systemsWhat This Role Is NotThis is not a passive technical writing role where you simply document what others hand youThis is not purely a marketing content role focused on branding or social mediaThis is not a video production role—you won’t be expected to film/edit, but you will shape the story and contentThis is not a purely internal documentation role—your work will directly impact customers and external perceptionThis is not isolated work—you will be embedded with product, engineering, and field teamsCompensation Range$90,000 - $135,000 yearly + Equity Candidates for this position must have the ability to obtain and maintain a DoD Secret security clearance.As part of our commitment to maintaining a safe and trustworthy work environment, Swarm Aero conducts a thorough screening of prospective employees. Candidates will be subject to a comprehensive background verification process as a prerequisite for employment.To conform to U.S. Government controlled technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.