Field Service Technician

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team in Erie, PA.UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.Department: ServiceReports To: Field Service ManagerFLSA Status: Full Time / Non-ExemptPurposeThis position is an intermediate level technician capable of a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by UBEO BUSINESS SERVICES. The minimum time in this assignment is 36 months with a maximum of 60 months, determined by performance against established expectations.ResponsibilitiesThe primary responsibilities of this position is as follows:Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfactionManage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customersAnalyze customer needs, recognize business opportunities, and influence sales volume growthCommunicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professionalComplete all administrative aspects of the job on time and error-freeProvide accurate feedback with call close information, parts usage reporting, and customer meter readingsPerform other activities that support UBEO BUSINESS SERVICES and our service organization SupervisionSupervisedContactsInternal: Exempt, Non-ExemptExternal: Prospective Customers, Current Customers, VendorsJob Related DimensionsTechnical knowledge / skillsAnalysis (problem identification)Attention to DetailCustomer service orientationBusiness skillsCommunications - verbal and writtenPlanning and organizing, (work management)Teamwork (cooperation)Work standards (concern for quality)Follow-up QualificationsHigh School or GEDAssociates Degree or equivalent technical trainingSuccessful completion of:Manufacturer Core Basics2 Manufacturer Training Classes2 - 5 years industry or equivalent experienceMust have an acceptable driving recordWill be required to take a post offer drug test Physical Demands & Work EnvironmentAbility to operate a motor vehicle for travel to client sites.Ability to stand/walk for prolonged periods at times.Ability to lift 50+lbs on occasion. UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes: Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)Generous Company Paid Health Reimbursement Account Options to defray deductible expensesCompany paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent careVoluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurancePet Insurance, breathe easy knowing Nationwide has your pets coveredPre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial CounselingGenerous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life