Sales & Service Director LATM

Sales & Service Director LATM Job Category: Sales & Marketing Requisition Number: SALES006561Full-TimeRemoteMexico, Mexico, MEXDescription The role leads structured sales campaigns and translates strategic growth priorities into actionable commercial initiatives that increase market share and topline performance, while ensuring consistent, high-quality customer service delivery through standardized processes, strong technical capability, effective resource planning, and KPI-driven performance management.Tasks / Responsibilities:Leadership & People ManagementLead and develop the LATAM Sales & Service team, providing both disciplinary and functional leadershipBuild a high-performance culture focused on accountability, collaboration, safety, and continuous improvementDrive workforce planning, talent development, and succession planning across the regionConduct performance reviews and support the growth and development of direct reportsSales ManagementOwn and drive sales growth and market expansion across LATAM, with full accountability for achieving defined revenue and profitability targetsServe as the primary commercial lead for the region, personally managing customer relationships, originating opportunities, and closing business across the full portfolio of Molding Solutions products and servicesLead all commercial negotiations in alignment with company guidelines to secure sustainable, profitable businessCollaborate with cross-functional teams to develop and execute new business proposals and program launchesMonitor and report on sales performance, forecasts, and order intake to ensure transparency and alignmentDevelop and execute regional sales strategies, marketing plans, and targeted action plans to identify and capture growth opportunitiesBuild and scale the regional sales organization over time, establishing the structure, processes, and capabilities required to support sustained growthService ManagementOversee Field Service operations to ensure high-quality service delivery and customer satisfactionImplement and maintain standardized service processes, including tracking and performance monitoring of service activitiesDefine and manage key performance indicators (e.g., utilization, response time, customer satisfaction, cost efficiency)Support global initiatives by aligning regional service operations with company-wide processes, systems, and training standardsQualifications & Experience:Technical background in injection molding, plastics processing, toolmaking, or a comparable fieldMinimum +10 years of relevant industry experience; advanced technical or engineering qualification preferredProven leadership experience managing teamsStrong understanding of injection mold trials, hot runner systems, and tooling servicesBusiness and systems proficiency (MS Office required, EPICOR and CAD preferred)Strong analytical, problem-solving, and decision-making skillsCustomer-oriented mindset with excellent stakeholder management capabilitiesProven ability to operate effectively in a global, matrix organizationStrong communication, feedback, and conflict-resolution skillsWillingness to travel approximately +50%Open-minded, proactive, and enthusiastic approach to continuous improvement and global collaborationEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.