Mechanical Claims Analyst

Are you a skilled automotive mechanic looking to shift gears in your career? We're seeking a Mechanical Claims Specialist to join a growing customer contact team and put your hands-on expertise to work in a new way.In this role, you'll transition from the physical demands of the shop floor to a comfortable office environment where you'll apply your mechanical knowledge to evaluate and process mechanical claims. This position offers a refreshing change of pace—steady hours, a modern workspace, and strong opportunities for growth and advancement.If you're ready to take the next step in your career and join a team that invests in its people, we want to hear from you! Apply today and drive your career forward.Key ResponsibilitiesUse in-depth automotive knowledge to evaluate, investigate, and process mechanical claims accurately and efficiently.Communicate by phone and email with vehicle contract holders, repair facilities, and other stakeholders, delivering exceptional customer service and resolving claim-related inquiries.Actively listen, show empathy, and provide clear explanations to ensure a positive experience for every caller.Follow established processes and utilize company-specific computer systems to maintain detailed and accurate claim records.Collaborate with team members and leadership to maintain high standards of honesty, fairness, and professionalism.Role OverviewMechanical Claims Specialists will handle incoming calls from dealerships and vehicle owners regarding mechanical repair claims. The primary types of calls include:Dealership inquiries regarding whether recommended repairs are covered under the vehicle's warranty, using provided guidelines to approve or deny claims.Vehicle owners seeking clarification on why a claim was approved or denied.Vehicle owners needing guidance on how to start the claims process or determine the next steps for a mechanical issue.Success in this role requires strong mechanical knowledge, excellent communication skills, and the ability to guide callers through claim decisions and next steps.Required SkillsAutomotive repair experienceClaims supportCustomer service and communicationASE certification (preferred)Familiarity with AllData or Mitchell (preferred)QualificationsMinimum of 3 years of hands-on experience as an automotive mechanic or in a related fieldStrong understanding of vehicle repair processes and the ability to explain them clearly to both technical and non-technical individualsExcellent phone communication skillsExperience resolving complex customer inquiries with professionalism and empathyProficiency with Microsoft Office (Outlook, Teams, etc.) and the ability to navigate multiple software systems simultaneouslyDetail-oriented self-starter able to work efficiently in a fast-paced call center environmentBilingual (Spanish/English) candidates encouraged to applyHigh school diploma or GED requiredASE certification a plusAdditional ConsiderationsWillingness to travel for a 2‐week onsite onboarding trainingAvailability to work occasional SaturdaysReliable high‐speed internet and a quiet home workspace (for remote or hybrid positions)Experience with labor guides (AllData preferred but not required)Experience with scan tools (preferred but not required)Potential Interview TopicsPrevious work experienceMechanical or automotive experienceMost challenging repair or project you've handledExperience dealing with difficult or irate customersSpecific automotive systems or components you've worked onExperience using diagnostic scannersCustomer service scenariosPrevious automotive work environmentsJob Type & LocationThis is a Contract position based out of Earth City, MO.Pay and BenefitsThe pay range for this position is $28.00 - $35.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Earth City,MO.#centralpriority26Job Type & LocationThis is a Contract position based out of Earth City, MO.Pay and BenefitsThe pay range for this position is $25.00 - $35.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Earth City,MO.Application DeadlineThis position is anticipated to close on Mar 31, 2026.h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.