Omni Operations Analyst

Omni Operations Analyst The Omni Operations Analyst supports omnichannel order management through data analysis, performance reporting, and operational insights across the full customer order lifecycle. This role is responsible for identifying performance trends, conducting root cause analysis, and delivering actionable recommendations that improve operational efficiency, order quality, and customer experience. Partnering cross-functionally across fulfillment, store operations, digital, technology, finance, and customer experience, this position supports continuous improvement across the omnichannel network.ResponsibilitiesAnalyze operational performance across the full order lifecycle, including order placement, fulfillment, delivery, post-purchase activity, and returnsMonitor key omnichannel KPIs to identify trends, variances, risks, and improvement opportunitiesPerform root cause analysis on operational issues impacting speed, accuracy, cost, and customer experiencePartner with cross-functional teams to investigate issues, support initiatives, and resolve operational challengesSupport process and technology initiatives by translating business needs into data-driven requirements, performance metrics, and success measuresContribute to peak planning, capacity analysis, scenario modeling, and risk assessments for seasonal and promotional demandPrepare executive-level reporting, business reviews, and decision support materialsAnalyze vendor and partner performance to identify service and operational improvement opportunitiesQualificationsRequiredBachelor's degree in Supply Chain, Analytics, Business, or related field2+ years of experience in fulfillment analytics, supply chain operations, or omnichannel retailAdvanced proficiency in Excel, SQL, and at least one BI tool (Power BI, Tableau, Looker, or similar)Ability to analyze complex data sets and communicate insights clearly to technical and non-technical audiencesStrong organizational and project management skills with the ability to manage multiple prioritiesPreferredExperience with order management systems, warehouse management systems, or fulfillment platformsExperience supporting retail, e-commerce, or omnichannel operational environments