Member Concierge ( PT)

Member Community ConciergeThe Member Community Concierge is a front desk team member and one of the first points of contact for members, guests, and visitors at Gradient.This role provides consistent, welcoming, and professional front-of-house support, including guest services, member support, access needs, and short-term use offerings. Community Concierges carry out established front desk procedures under the direction of the Community Lead and escalate issues as appropriate.We have a Full Time and Part Time role available.Key Accountability AreasFront Desk Coverage and Guest SupportMembership Support and CommunicationsGuest Check-In and Access AssistanceDay Passes and Short-Term UseMember Amenities SupportCRM and Front-of-House AccuracyKey ResponsibilitiesFront desk coverage and guest supportServe as a welcoming and professional first point of contact for members, guests, and visitorsGreet guests, complete check-in procedures, and notify hosts of arrivalsAnswer incoming calls and route inquiries appropriatelyMaintain a calm, friendly, and professional presence at the front deskMembership support and communicationsRespond to routine member and guest inquiries via concierge@joingradient.comSupport the members@joingradient.com inbox as directed by the Membership Community LeadEnsure timely responses and consistent, professional communicationEscalate sales-related, complex, or sensitive matters to the Head of Membership & Community as directedAccurately log member interactions, requests, and issues in the CRMGuest access, day passes, and short-term useSupport guest access, day passes, guest passes, and office-for-a-day useAssist with access questions and badge-related issuesSupport external meeting and conference room bookings that route through the front deskEnsure access activity is tracked accurately in relevant systemsMember support and transitionsSupport new member orientations at the front desk as scheduledAssist with tours, as neededAssist with member move-ins, move-outs, and office transitions from a front-of-house perspectiveEnsure new members receive clear information and are welcomed into the spaceMember amenities supportSupport front-of-house amenities including mail and package intake and notificationsAssist members with meeting rooms, phone booths, studios, and shared resourcesProvide first-line Wi-Fi support and basic troubleshooting, escalating issues as neededCoordinate notary services and approved third-party member services when applicableEvent and program support (front deskbased)Support event check-ins, guest arrivals, and wayfindingEnsure front desk readiness for scheduled events and programsShare approved event information with members and guests as neededSystems and accuracyMaintain accurate records of member and guest interactions in the CRMFollow established front desk SOPs and escalation protocolsFlag recurring issues, feedback, or process gaps to the Community SupervisorNote: This job description is intended to convey information essential to understanding the scope of this position. It is not exhaustive and may be subject to change or modification to meet Gradient's needs.Requirements:Minimum 1 year of experience in customer service, hospitality, or a member-facing roleStrong communication and interpersonal skillsComfortable using Gmail, Google Docs, macOS, and CRM-style systemsAbility to multitask while maintaining service qualityAbility to lift up to 50 poundsFlexibility to support scheduled shifts and front desk coveragePreferred QualificationsExperience in coworking, hospitality, or member-based environmentsStrong organizational and follow-up skillsPositive, team-oriented attitudeComfort interacting with a wide range of peopleBenefits:Workspace Perks: Gradient 24/7 coworking membership, providing exposure to some of the most exciting startups in Tulsa.Great Insurance: A top-tier insurance plan with company-paid health, vision, and dental coverage.401k Match: We'll match your 100% of your 401k contributions up to the first 4% of your pay after 6 monthsTerm Life Insurance: We pay for $50,000 in term life insurance coverageTime Off: We offer paid time off for all major holidays, and an annual personal day to observe your birthday, and an end-of-year recharge.End of Year Recharge: We shut down the office every year from Christmas Eve through New Year's Day for you to enjoy time with your family or friends.Personal Health Reimbursement: We provide a monthly wellness reimbursement to support activities such as gym memberships, yoga, massage, or other wellness practices that help you stay feeling awesome.Work Essentials: 100% of job-related hardware and software costs covered and a paid downtown Tulsa parking passEqual Opportunity EmployerGradient is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability, or any other legally protected characteristic. We encourage candidates from all backgrounds to apply.