Major Incident Manager

Job Description:• Candidate must be local to Wilmington, Delaware• Minimum of 3+ years' experience as a Major Incident Manager• Experienced in reviewing proposed major incidents, assessing criticality and business impact• Experience in facilitating high severity incident bridge calls• Engage and escalate to needed individual/ resource teams• Working knowledge of IT Service Management tools• Document activities and discussion during major incidents.• Communicate throughout any event to required levels of leadership• Ability to facilitate a Daily Operations Call reviewing previous major incidents• Recommend corrective actions based on Major Incident events• Experience in Service Now or a comparable ticketing system• Good communication skills to interact with both customer and end user over phone and through email• Hands-on experience required managing and handling Outage meetings with executive leaders• ITIL knowledge preferred, understanding on Change, Problem and Demand management is a must