Customer-Facing AI Prompt Engineer Trainee (Not a developer position)

Customer-Facing AI Prompt Engineer (Trainee)📍 Erie, PA – On-site for first 90 days, then remoteAbout UsOttoQa is shaping the future of AI-powered call center quality assurance. Our custom prompts are the engine behind our platform’s performance—and we’re looking for a detail-oriented, curious thinker to help us design, test, and refine them.This is not a developer role. Instead, you’ll collaborate with our product team and customers to translate real-world QA challenges into precise AI instructions. If you enjoy problem-solving, pattern-spotting, and clear communication, you’ll fit right in.What You’ll DoWrite, refine, and improve prompts that evaluate call center conversationsTest prompt performance to ensure it meets customer expectationsTranslate client needs into logical, structured AI instructionsIdentify inconsistencies, fix edge cases, and optimize accuracyYou’re a Great Fit If YouThink logically and pay close attention to detailWrite and communicate with clarityEnjoy improving “almost right” solutions until they’re perfectAre comfortable having thoughtful, solution-focused conversations with clientsBonus SkillsExperience in contact centers or quality assuranceFamiliarity with GPT-style AI toolsAn eye for how systems might be misused or “gamed”Position DetailsType: Full-timeLocation: Erie, PA (on-site first 90 days, then remote)Training: Comprehensive—no prior AI experience requiredPay: $18–$20/hour + benefitsEligibility: Must be legally authorized to work in the U.S.If you love puzzles, logic, and making complex systems work smoothly, we’d love to hear from you.