Director of Program Compliance

Director Of Program ComplianceThe mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.The Director of Program Compliance leads HTM's contract and program compliance function. This role is responsible for ensuring that all contracts and agreements are executed, monitored, and closed out in alignment with federal, state, and local requirements. It oversees internal auditing systems, compliance policy development, and data infrastructure that supports accurate, real-time reporting across the organization's program portfolio.This is a systems-oriented leadership role. The Director of Program Compliance does not simply track whether requirements are met. This role builds the tools, processes, and organizational capacity that make compliance sustainable at scale. That includes designing auditing frameworks, managing cross-departmental compliance workflows, and translating regulatory requirements into clear operational guidance for program teams.HTM's contract portfolio is large, complex, and funder-diverse. The person in this role must be equally comfortable in spreadsheets and in strategy conversations able to identify a compliance gap in a data tracker and communicate its implications to senior leadership. Precision and systems thinking are not optional. They are the job.ResponsibilitiesContract & Portfolio ManagementMonitor, review, track, and ensure execution of all contracts and agreements including government contracts, memoranda of understanding, subcontracts, and other agreementsDevelop and maintain a centralized digital repository and dashboard system for the full contract portfolio, tracking lifecycle stages from solicitation to closeoutCreate standardized reporting templates for sub-contractor use to ensure consistency across program areasIdentify requirements at each stage of the agreement lifecycle from execution through closeoutMonitor and ensure all compliance documents including certificates of insurance, ordinances, and affidavits are current for each active contractMonitor emerging regulatory and contract trends and translate them into operational policy guidanceCompliance Auditing & Risk ManagementDevelop internal program auditing systems, controls, tools, and policies related to contract compliance and program outcomesEstablish and implement a comprehensive compliance monitoring program, including corrective action plans to prevent non-complianceConduct compliance reviews and lead internal audit activities; monitor corrective actions to strengthen the overall compliance programDesign automated Excel-based auditing tools and trackers that flag non-compliance or performance gaps in real timeUse historical program data to forecast compliance risks and budget burn rates; provide strategic recommendations to the Senior Director of Contracts and DataIdentify trends across the portfolio that signal compliance risk and design systemic interventions in responseDevelop processes to reduce manual data entry through the use of macros or integrated software solutionsData Systems & ReportingOversee synchronization of data between program databases (including HMIS), financial software, and compliance trackers to maintain a single source of truth for reportingBuild interactive data visualizations and compliance scorecards to communicate program health to leadership and stakeholdersEnsure accuracy and integrity of compliance records through consistent application of data validation practicesPrepare and deliver program reports, documentation, and formal responses to external contract audits and monitoring visitsLead organizational response to compliance-related findings from external auditsReconcile program expenses against contract line items in coordination with finance to ensure fiscal complianceCross-Functional CollaborationCollaborate with all mission impact departments including Interim Housing, Access and Engagement, Outreach, Housing Services, and Learning and Development to maintain and communicate contract requirements, compliance risk, and policy guidancePerform other duties as assignedRequirementsMust provide proof of legal authorization to work in the United StatesMust pass background check as requiredMust comply with all HTM policies including safety, confidentiality, conduct, and HIPAA standardsAbility to travel to multiple HTM locations; estimated travel 2550%Prolonged periods of sitting and working on a computer requiredAbility to bend, twist, kneel, stand, and lift up to 25 lbs. on an intermittent basisAbility to perform sustained visual and hearing tasksAbility to work periodic evenings and weekends as operationally requiredPosition is contingent upon contract fundingQualificationsBachelor's degree in Business, Public Administration, Human Services, or closely related field requiredMaster's degree in Public Administration preferredMinimum four years of experience in government contract management, administration, compliance, or auditingMinimum three years of experience working in homeless services preferredWorking knowledge of federal, state, and local policies and regulations applicable to homeless servicesExperience conducting internal audits and developing corrective action plansExperience with sub-contractor oversight and compliance monitoringFamiliarity with HMIS or similar relational database systems used in social servicesSkillsAdvanced proficiency in Microsoft Excel including VLOOKUP/XLOOKUP, Pivot Tables, Power Query, and logical functions (IF/AND/OR)Ability to build data dashboards and compliance scorecards for stakeholder reportingStrong understanding of data validation and integrity practicesProficiency in project management tools such as Asana, Monday.com, or SmartsheetProficiency in SharePoint, OneDrive, or Google Workspace for document version control and cross-departmental filingAbility to reconcile program expenses against contract line itemsExcellent written and verbal communication skills, including formal reporting and audit responseStrong project management skills with attention to detail and the ability to manage competing deadlinesAbility to develop and maintain complex working relationships across departments and organizational levelsAbility to work independently and under pressure in a fast-paced, deadline-driven environmentMandatory RequirementsBackground Screening Employment is contingent upon the successful completion of background checks as required per worksite.Drug and Alcohol Testing Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.Motor Vehicle Record (MVR) Check For roles requiring driving, employment is contingent upon an acceptable driving record.Legal Eligibility to Work Candidates must provide proof of legal authorization to work in the US.Compliance with Company Policies and HIPAA standards All employees must comply with company policies, including safety, confidentiality, and conduct standards.Must have reliable transportation.Must have proof of vehicle insurance coverage.Must have a valid CA drivers license.Physical, Demands, Environmental Conditions, EquipmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employee is required to: walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; handle, finger, grasp and feel objects and equipment; reach with hands and arms; be mobile by moving oneself from place to place quickly and easily; repeat various motions with the wrists, hands, and fingers; be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; ability to lift up to 25 lbs.; communicate, receive and exchange ideas, information by means of the spoken and written word; drive vehicles in and around Los Angeles County; be able to enter various buildings that may require climbing stairs; be periodically subjected to outside environmental conditions. The employee may work in proximity to service animals and emotional support animals; use a desktop and/or laptop computer; various office machines. Complete all required forms in personal writing.Work EnvironmentThe employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the participants' use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office