Process Engineer

DescriptionHomeSearch JobsJob DescriptionProcess EngineerContract: Charlotte, North Carolina, USSalary Range: 58.00 - 62.00 | Per HourJob Code: 368232End Date: 2026-04-22Days Left: 27 days, 3 hours leftApplyJob Title: Process EngineerLocation: Charlotte, NCWork Arrangement: HybridClient Industry: Banking ClientDuration: 12+ monthsSchedule: Monday to Friday, 8 AM - 5 PMMust-Haves:6+ years of experience in process engineering, workforce analytics, task mining, automation, or related fields, supported by work experience, training, military service, or education.Strong delivery and project management experience with a track record of managing multi-persona, multi-application observation programs.Deep experience in process engineering, operational transformation, or workflow redesign.Proven ability to translate observed tasks into structured SOPs or automation-ready requirements.Day To Day:Execute all phases of the O2A lifecycle (Observe → Analyze → Optimize → Run).Configure the Observe Assistant, apply activity tagging, and model persona-level behaviors.Partner with engineering teams to translate observed workflows into actionable agentic features and automation-ready requirements.Deploy SKAN.ai agents, configure masking protocols, validate data capture, and ensure strict adherence to governance and privacy standards.Operate and refine the SKAN Digital Twin to observe real-world workflows, identify inefficiencies, and generate actionable optimization insights.Produce structured process documentation (SOPs) for downstream automation, engineering, and operational teams.Maintain continuous observation cycles, including audit readiness, telemetry accuracy, and logging standards.Collaborate with teams to enable advanced data masking, clickstream capture, LLM-driven insights, and multi-application process analysis.Validate call-time analytics, multitasking behavior, and mainframe-level activity capture.Transform detailed process observations into structured insights that highlight complexity, friction points, and automation potential.Conduct observation deployments across target personas, functions, and application ecosystems.Build deep behavioral and task-level insights to support workforce efficiency and productivity initiatives.Perform end-to-end analysis of cognitive load indicators, exception patterns, and task-level performance variation.CompensationHourly Rate: $58 to $60 per hourThis range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.Benefits:The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)About Us:At Collabera, we don't just offer jobs-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.Ready to Apply?Apply now or reach out to Mansi Bhatt at mansi.bhatt@collabera.com for more information. We look forward to speaking with you!Job RequirementProcess EngineeringBPMProcess AnalysisEngineeringOperational Transormation Reach Out to a RecruiterRecruiterEmailPhoneMansi Bhattmansi.bhatt@collabera.com