Technical Support Analyst

Now Hiring: Technical Support Analyst (Tier 2) Support the technology that supports our mission. At KVC, technology is more than tools and systems — it’s how we keep our teams connected, responsive, and able to serve others every day. If you enjoy solving complex problems, working directly with people, and making a real impact, this role puts you at the center of it all. We are proud to have an Indeed Work Wellbeing Score of 82, reflecting a culture where employees feel supported, respected, and motivated to do their best work. Work Schedule Hybrid/Onsite – Allows up to two remote days per week, adjusted as needed to accommodate business and operational needs. Regular onsite and field presence is required for this role. Why This Role Matters The Technical Support Analyst (Tier 2) is the trusted technical resource for their assigned region and beyond. You will handle advanced troubleshooting, support a wide range of technologies, and step in when Tier 1 needs backup. You’ll also travel to offices and sites, providing hands-on support that keeps teams productive and connected. This is a highly visible role where your technical skill, communication, and problem-solving abilities directly affect how our organization operates. What You’ll Do Serve as the primary technical contact for your base region and provide remote support agency-wide Troubleshoot and resolve complex hardware, software, and network issues Support Microsoft 365, Exchange, Active Directory, Cisco Meraki, SharePoint, and OneDrive Document issues clearly and follow internal escalation and resolution processes Perform onsite field support, regular maintenance, and on-call coverage as needed Assist with IT projects across multiple locations Adapt to changing priorities while maintaining strong service levels What You Bring Required High School Diploma or GED 1–3 years of experience in a business or professional environment Valid driver’s license, auto insurance, and ability to meet KVC driving requirements At least 21 years of age Preferred Associate degree or higher Experience supporting Microsoft 365, Exchange, Active Directory, Cisco Meraki, SharePoint, and OneDrive Willingness to travel and work across multiple locations What Sets You Apart You are someone who: Takes initiative and solves problems without waiting to be asked Communicates clearly with both technical and non-technical users Works collaboratively toward shared goals Thinks critically and stays calm under pressure Takes ownership of outcomes and follows through Our Culture At KVC, professionalism, accountability, and respect guide everything we do. You’ll be part of a team that values collaboration, confidentiality, flexibility, and continuous improvement — all while working in an environment employees rate highly for wellbeing and engagement. Join a team where your technical expertise makes a real difference every day. Apply today and help keep KVC connected, supported, and moving forward.