Assistant Boutique Director

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.Assistant Boutique DirectorALAÏA | Miami, FloridaReports to: Boutique DirectorRole OverviewAs an ALAÏA Ambassador, you are responsible of the development and optimization of the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.You will be responsible for all aspects relating to boutique operations and administration including but not limited to reporting, retail operations, stock control, Health and Safety, security, and performance analysis.Your role will be to support the Boutique Director and it is important to have a solid understanding of both front and back office boutique operations.ResponsibilitiesBoutique performance and sales achievementCo-monitor the achievement of sales targets and KPI’s for the boutiqueMonitor visual merchandising and displays to maintain brand image and boutique presentationPropose and manage initiatives in the Boutique according to the ALAÏA Direction that will develop new clients, drive sales, and enhance the ALAÏA presence in the marketplaceProvide monthly and ad hoc reporting to the Boutique Director (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount) and propose corrective actions.Support the effective running of the boutiqueTeam management and people developmentSupport the Boutique Director in the management of the team to optimize personal and boutique performance and profitabilityCommunicate and motivate the boutique team around the strategy and vision of the Maison and their collective and individual contributionsSupport the Boutique Director in conducting team meetings in their absence, ensuring that staff is aware of the targets and clients experience best practicesSupport the Boutique Director with the annual performance management process to provide feedback for the individual meetingsDelegate operations activities and establish clear responsibilities within the teamAssist the Boutique Director in providing training to the team to reach their targets and support the coaching of staff to drive successEnsure the grooming guidelines are always followed within the teamCreate a business-oriented approach and positive mindset in the boutique through team builder and supportive environmentBoutique operations and administrationIs responsible for all group, Maison and boutique policies, procedures, and guidelinesEnsure compliance with sales, financial and security procedures as outlined by the MaisonSupervise the boutique back office and administration, incl invoices, commissions etc.Manage the stock inventory to ensure no discrepancies and communicate any stock issues to the management team and Head OfficeCommunicate the delivery schedules to the teamCreate and monitor rotas in accordance with business needs and legal requirementsMonitor the quality of the client database per sales associate and that daily traffic is counted correctly dailyEnsure the boutique is properly maintained (light, furniture etc.) and take corrective actionsClient relationship and portfolio developmentCandidate should have an existing list of strong customer relationships relevant for the London areaRequirement of highly professional client service within the boutiqueManage and develop customer relationships and the customer database systemAct as an Ambassador for the MaisonBuild and develop strong relationships with VIPsQualificationsUniversity degree in a business-related field is a plusPrevious boutique management experience (a minimum of 2 - 5 years), especially in the field of luxury retailGood knowledge of MS office is required and knowledge of the CEGID store operating system is a plus.Personal SkillsManagement and leadership skills and business acumenExcellent interpersonal, communication and organizational skillsAbility to motivate and develop team as per ALAÏA’s imageAbility to show innovation and initiative, be proactive and pre-empt boutique and team issuesExcellent presentationSuccessfully able to handle multiple demands and competing prioritiesStrong customer service approach and team spiritStrong communication skills, Fluent English (written and oral), Foreign languages a plusRichemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.We OfferEmployee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.At Richemont, We Craft the Future!Expected Salary Range: $80,000 - $90,000Salary will be determined based on relevant skills and experience.