Install Coordintaor

Job Description About Plumbing Systems Inc. (PSI)Plumbing System Inc. is an established company with over 30 years of experience providing top-tier service and quality products in many areas around the Vail Valley and Summit County area.About the RolePSI, Inc. is looking for an Install Coordinator to help ensure potential replacement sales are identified, sold & prepped for successful in-home close as well as ensure successful installation staging and completion. This position will drive replacement sales by identifying opportunities, ensuring performance metrics are met, and creating a positive & winning culture. The Install Coordinator will work closely with the Sales Manager, Project Managers, Inside Sales Representatives, and homeowners to ensure a seamless sales and installation process. This is a full-time role that will report into the Install Manager and be based out of our Gypsum, CO office.What You'll DoIdentify replacement opportunities from Service & Maintenance jobsTrack status of unsold replacement estimatesCoordinate technician turnoversBook webform sales leadsPull daily sales reportsEnsure replacement lead coordination calls are done to set expectations with homeowners before a Project Manager visitOrder/assist with equipment ordering (POs), permits, rebates, inspections (including failures and recalls)Order JB warranties and register OEM warranties; confirm warranty & equipment information in ServiceTitanWhen a replacement sale occurs, book install job in ServiceTitanRun financing applications for new credit and collect on completed jobs; ensure collection on every jobConduct happy calls / send a thank you note after every installation to ensure satisfactionHelp the Service Manager maintain the on-call schedule with DexcommBatch sales estimate and install jobsWe'd Love To Hear From You If You HaveExceptional customer service skillsStrong organizational and time management skills, with the ability to prioritize tasks and meet deadlinesExcellent written and verbal communication skillsStrong ability to handle customer complaints and conflictsBenefits and Perks:Plumbing Systems Inc. (PSI) treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our employees with:Competitive PayBenefits : We offer top-notch benefits! Various medical, dental & vision plans, including 100% employer covered options for you401(k) with a company match up to 3.5%100% Company paid long & short-term disability and life insuranceFlexible spending accounts for health and dependent careTraining and Career Growth : We are scaling quickly and would support this person's career growth and developmentPaid Time Off : 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave PolicyCompany Provided : Company branded attire and company vehicle provided for certain rolesPlumbing Systems Inc. (PSI) is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.