Merchandise Team Member - Dollywood's HeartSong Lodge & Resort - Full Time Seasonal

Merchandise Team Member - Dollywood's HeartSong Lodge & Resort - Full Time SeasonalAt Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Merchandise Team Member for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Merchandise Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.Provide excellent customer service to guests and encourage merchandise purchases to enhance The Dollywood Experience. To be done in a manner consistent with the Values and Mission of The Dollywood Company.Summary of Essential Functions and ResponsibilitiesMust have proficient knowledge of all products/services available for sale to our guestsMust be able to perform to standard Merchandise Selling Skills and guest interactionsAssists in the training and development of all new hires or hosts new to that locationsOperating cash register/POS system in an efficient manner not to impeded guest experience and follow all policy and procedures as outlined by Dollywood and Sales AuditHost must ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory ControlAssisting in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standardsRepresenting Dollywood in a positive manner by being friendly and courteous to guests. Ensuring 100% satisfaction with their park experienceAble to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysAccommodating changes in work assignments and locationsGetting along with guests and co-workers while exhibiting a positive and personable dispositionCommunicates to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectationsAdheres to all Merchandise safety Guidelines. Reports any safety issue to their immediate supervisor immediatelySupports immediate supervisor with words, behavior and actions that are in alignment to attain locations budgeted Sales and ProfitFollows all Merchandise Operational Policies and Procedures effectivelyHost ensures they are to date on all company and divisional communications through communication boards and bindersSupports and exhibits behaviors that are in alignment with our Company Vision, Mission and Core ValuesProtect the privacy and security of guests and coworkers, including PCI complianceManagement reserves the right to change and/or add to these dutiesEducation and Experience RequiredUnderstand basic calculator and cash register/POS systemComprehend instructions and retain informationPrior cash handling experience preferredPrior sales experience preferredMust be 16 years of age or olderKnowledge, Skills, and AbilitiesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their workMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountableMust be committed to continuous improvementMust have professional appearance with good personal hygieneMust promote and support a "team" work environment by cooperating and helping co-workersMust adapt to changes easilyMust enjoy a fast-paced, dynamic environmentMust show appreciation to othersMust be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust reflect Dollywood's core values through the lens of dignity and respectAble to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountableAble to speak, read and write in EnglishAble to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employeesMust have manual dexterity necessary to complete all job dutiesAble to sit and/or stand for long/short periodsAble to maintain good personal hygieneAble to get along with other employees to work out problems and resolve conflictsAble to comprehend instructions and retain informationAble to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysAble to be productive in a fast-paced, dynamic environmentAble to be flexible to handle frequent changes in prioritiesAble to prioritize tasks and complete assignments on timeAble to operate/drive a company vehicle with valid TN driver's licenseAble to add, subtract, multiply and divide with accuracyAble to lift up to 50 poundsAble to communicate effectively using standard English grammar and punctuationAble to tolerate temperatures of 0 to 140 degreesAble to work outdoors.Finger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS systemReading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperworkAbility to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests' problems effectively (i.e., returns, refunds, and exchanges)Ability to display salesmanship qualities and create a favorable impression with guests by smiling, making eye contact, maintaining good personal hygiene, and reporting in a clean costumeAbility to use color and depth perception in order to arrange displays and to locate merchandiseAbility to tolerate noise and stress to accommodate waiting on large numbers of customersAbility to withstand temperature ranges from 32 to 95 degrees and various climatic conditions (i.e., humidity/wetness, dryness/sunlight) due to lack of temperature-controlled shops and location of outdoor cartsAbility to cooperate with fellow employees and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work areaAble to communicate with customer (i.e., listening and speaking)Able to report to work without being under the influence of or smelling of alcoholAble to perform other duties as assignedThe Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-