R.O.- Hospitality Manager – Front Office

Opportunity for career advancement in a fast-paced, growth-oriented organization!Below Are Just Some Of The Benefits You'll ReceiveCompetitive SalaryPaid Time Off and Paid HolidaysCareer GrowthMedical/Dental with employer contribuitionVoluntary Life Insurance, Disability, and Aflac InsuranceCompany-paid life insurance and long term disability401 (k) retirement planTravel Perks to Resort LocationsCompany Perks ProgramWhat are you motivated by?:The Hospitality Manager –Front Office manages the daily operations of the front office, rooms control, and PBX, while maintaining positive working relationships with all other departments.What You're Great AtResponsibilities listed may not apply to all locationsSupports the vision and goals of the General Manager and assists in creating and implementing new service initiativesIs a hands-on leader and a visible front office team member who leads by exampleMonitors departmental service levels and acts accordinglyIdentifies areas of opportunity to improve processes and procedures to elevate the overall guest experienceIs responsible for internal audits to ensure compliance with corporate SOPs and QA standardsIs responsible for staff developmentServes as Manager on Duty as needed.Works all shifts as need dictatesIs responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting in inventory management, and leading the front office staff.Works front desk as needed, checking in/out, answering phones and handling guest comments and concernsAssists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventoryMonitors front desk controls, cash drawers, change given, and key inventories, codes payables and distributes invoicesProvides follow up of maintenance/ housekeeping requestsSteps into any role as necessaryEnsures the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guests’ concernsAll other duties as requestedResponsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!Here’s what you can expect: At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:Here’s What You Have Already AchievedHigh School Diploma/GEDMinimum 3 years of management experience in hotel/resort operations, preferably in vacation ownershipExceptional communication and leadership skillsExcellent interpersonal skills when dealing with guests, Team Members, and the general publicKnowledge of daily operations of the front desk, reservations, and problem resolutionSPI/TSW experience preferredAbility to supervise, train and mentor team MembersAbility to analyze customer needs and assist in resolving all customer challenges and stressful situations