Regional Manager

Do you want to be a part of the future of appraising and help to support our growing Assigning & Appraiser Relations team? If so – Let’s get to work! Based on your location in MI, this may be a remote or hybrid (Wednesdays in Troy office) position. Join a team dedicated to modernizing the industry by bringing together the best people, processes, and technology to strengthen appraiser independence. Help us build the future of our profession! PURPOSE OF JOB: The Regional Manager (RM) primary responsibility is to build and maintain strong working relationships with a panel of appraisers to service their region and directly oversee and manage a pipeline of orders within their assigned region. This includes, but is not limited to, the following: vendor selection, panel relations, new vendor recruiting, client communication, maintenance of acceptable product margin standards, and monitors their pipeline to ensure established Service Level Agreements (SLAs) are being met. RESPONSIBILITIES: Essential Tasks: Acts as the subject matter expert (SME) for a designated region with regards to vendor panel, SLA, margins, and overall processing of valuation product pipeline Monitoring the status of incoming and outgoing valuation orders and products Review and respond to system messages from partners and clients within established SLA’s Knowledge of all applicable federal and state laws and statutes, which includes, but is not limited to, state AMC regulation, Appraisal Independence Requirements, and the Uniform Standards of Professional Appraisal Practice (USPAP) Familiar with the AMC state licensing regulations within their region Responsible for client communication including timely responses and issue resolution Adheres to all established policies and procedures set forth by the company to ensure efficient workflow within established standards and industry guidelines Works with the vendor panel on a daily basis to ensure delivery of quality valuation products within SLAs Effectively communicates routinely and openly with manager and teammates regarding issues, conflicts and concerns as they arise Diagnoses problems identified through telephone and electronic communications with service providers and addresses or escalates to the appropriate stakeholders as needed Utilizes internet-based order management software to perform all job functions to include, but not limited to, vendor selection, status follow-up, and confirming the valuation product is on schedule for delivery to the client Understands and follows documented client specific appraisal requirements Manages vendor coverage gaps and defines best practices with internal operational departments to ensure the company’s vendor network supports operational and client needs Maintain a positive attitude and professional demeanor when working with clients, vendors, or internal staff Provides creative strategies to effectively manage the panel of appraisers and manage the pipeline of valuation products Works well with little supervision; receptive to feedback and training intended to improve employee’s ability to perform at increasing levels of independence Performs other duties as defined and needed Ability to work overtime as required by workflow/volume fluctuations Must be able to work overtime as required Regular attendance is a requirement JOB QUALIFICATIONS: Proficient in use of Microsoft Office Products (Word, Excel, Outlook) Possesses strong verbal and written communication skills, applying good judgment, with the ability to escalate when unable or unauthorized to resolve conflict, issue or concern Ability to work well in a team environment through collaboration Good attention to detail making minimal errors Displays the consistent ability to embrace rapid changes to SLAs, internal policies, and overall procedures SCHEDULE: 11:00 am - 8:00 pm EST 10:00 am - 7:00 pm EST A FEW THINGS WE OFFER: Competitive salary Valuable benefits including health, dental, vision, life, disability, and pet insurance coverage options! 401K with employer matching options Generous vacation accrual Health Care Savings Account (HSA) & Flexible Spending Account (FSA) options 7 paid holidays, 2 floating holidays Inclusive, family-oriented culture Our Core Values: Roll Up Your Sleeves No Job Is Beneath Anyone Do What Is Necessary Winners Work Passion To Win Never Settle Every Detail Matters Embrace The Suck Care And Respect For Family Support, Serve And Trust Golden Rule Work Family/Home Family Balance In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Class Valuation will be based on merit, qualifications, and abilities. Class Valuation does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, height, weight, familial or marital status, pregnancy, childbirth, or a related medical condition, ancestry, citizenship status, disability or handicap, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, team member activities and general treatment during employment. This role will remain open for a minimum of 2 days or until filled.