Seadog Ticket Booth Supervisor- City Cruise Chicago

Position Summary:The successful Ticket Booth Supervisor will oversee ticket booth operations and personnel to ensure continuous customer satisfaction and maximizing sales.Duties and Responsibilities:Oversee Pier Sales Agents and be prepared to troubleshoot problems, train staff when needed, and enforce policiesEnter new reservations accurately and thoroughlyProcess payments in a timely manner in following company proceduresSuccessfully proper cash handling and maintaining of all monies in the ticket booth including depositsMaintaining sales and accounting documents required for closeoutsLead by example using RESPECTInspect food preparation and service areas to ensure observance of safe, sanitary food-handling practicesSales & Guest ServiceResolve guest issues/Critical Moments of servicePromote maximum revenue attainment by performing transactions with efficiencyEnsure accuracy in transactions while monitoring product capacitiesEnsure that every guest is greeted warmly when approaching the ticket boothAnswer questions regarding product, price, duration, etc. with expertise and patiencePrepared to work during submitted availability and scheduled timeMaintain uniform and personal grooming in compliance with appearance standardsAttend applicable meetings and training sessions as designated or necessaryAdditional job duties as assignedRequirements & Qualifications:Minimum of one (1) year customer service experience necessaryHigh school diploma or equivalency requiredSupervisory experience is preferredMust be at least 16 years of ageCash handling experience is requiredAble to communicate effectively in oral and written formMust be organized and detail-orientedMeet deadlinesFocus on customer needsAble to handle multiple tasks/projects at one timeEstablish and maintain effective working relationships as required by job responsibilityListen effectively, assesses the situation, determine relevant issues, & suggest solutionsMust be energetic and upbeat