Program Manager, Customer Service, Americas

Date: Aug 22, 2024 Location: Morrisville, NC, US Company: Teleflex Expected Travel: Up to 25% Requisition ID: 10705 About Teleflex Incorporated As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare. Teleflex is the home of Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose. At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com. Global Functions – The Corporate division is the central operating unit of the company; setting strategy and policy and providing business development, finance, human resources, information technology, investor relations and legal support to the businesses. The global Company headquarters is located just outside of Philadelphia in Wayne, PA. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives. Position Summary The Program Manager, Customer Service, Americas, will be responsible for the coordination, implementation, execution, control and completion of specific projects and initiatives within the CS Americas region, ensuring consistency and alignment with strategies, goals, processes and procedures. The ideal candidate is a strategic thinker who takes the time to understand the needs of business partners and global project teams, while ensuring the needs of Customer Service and our customers are met. The position requires comfort with ambiguity, a can-do attitude, exceptional communication skills, a proven record of accomplishment in cross-functional collaboration, and excellent interpersonal skills. Principal Responsibilities Oversight of projects executed by or impacting Customer Service. Work closely with project sponsors, cross-functional teams, and assigned project managers to develop or provide input to the scope, deliverables, required resources, budget, and timing for initiatives involving Customer Service. Manage program or project objectives, and coordinate and delegate cross-project initiatives. Identify key requirements for cross-functional teams and external vendors. Develop and manage timelines for projects and be accountable for delivering against established business goals/objectives. Work with other program or project managers to identify risks and opportunities across multiple projects within the region. Analyze, evaluate, and develop mitigation plan for identified risks. Collaborate with various shared services and IT teams including infrastructure and applications teams. Coordinate resources and plan for user acceptance testing and training. Prioritize and manage competing projects, programs and priorities effectively. Provide Customer Service Leadership and key stakeholders timely visibility into key decisions, status, risks, and issues. Management of the relationship with relevant external consultants, as needed. Education / Experience Requirements Bachelor’s Degree in Management, Business Administration, or a related field Minimum 3-5 years experience in a management role, preferably in program management Exceptional skills in leadership, time management, facilitation, and organization Experience in managing stakeholders Working knowledge of Customer Service and Experience principles Outstanding knowledge of change management principles and performance evaluation processes Strong proficiency in MS applications (Word, Project, Excel, PowerPoint), SAP experience a plus Technologically savvy with CRM systems. Experience with Salesforce is strongly preferred Specialized Skills / Other Requirements Strong ability to develop relationships and build credibility across all levels within the region. Advanced ability to lead and motivate a group towards common goals/objectives Advanced level of organizational skills, including superior communication skills, ability to successfully work in ambiguity, strong managerial courage, results-driven Fast learner and adapter. Demonstrated ability to succeed in a fast-paced, time-sensitive business environment. An energetic and enthusiastic team player who is self-motivated, proactive, and a resourceful problem solver. Ability to drive focus, prioritization, and adequate time/project management Skills and knowledge in public speaking, change management, and situational leadership Excellent relationship building and collaborative skills Unquestionable ethics and integrity #LI-DR1 At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front. Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 877-880-8588 or Talent@Teleflex.com. Teleflex, the Teleflex logo, Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries. © 2024 Teleflex Incorporated. All rights reserved.