Lead

The Store Lead in a cannabis dispensary is a key leadership role responsible for overseeing the day-to-day operations of the retail space. This position requires a combination of leadership, customer service skills, and a deep understanding of cannabis products and regulations. This role reports to the General Manager as is subject to change. Key Responsibilities: Customer Service: Ensure a positive and welcoming atmosphere for customers. Provide excellent customer service by addressing inquiries, offering product guidance, and resolving issues. Sales and Upselling: Supervise and support budtenders in delivering effective sales strategies. Encourage upselling and cross-selling techniques to maximize sales and enhance the customer experience. ' Team Management: Assist in recruiting, training, and supervising a team of budtenders. Assist in developing and implementing staff schedules to ensure adequate coverage during peak hours as needed. Conduct regular performance reviews and provide constructive feedback. Product Knowledge: Stay informed about cannabis strains, products, and industry trends. Train and educate staff on new products, usage methods, and customer preferences. Inventory Oversight: Work closely with the Inventory Lead to monitor inventory levels and ensure accurate stocking. Assist in implementing inventory control procedures to prevent discrepancies and product shortages. Compliance: Ensure adherence to local and state regulations governing the sale of cannabis. Oversee age verification procedures and maintain compliance with all legal requirements. Operational Efficiency: Streamline operational processes to enhance efficiency and customer satisfaction. Address and resolve any operational issues promptly. Store Presentation: Maintain a clean, organized, and visually appealing store environment. Oversee merchandising efforts to highlight featured products and promotions. Security: Work with the GM to implement and maintain security protocols to prevent theft and ensure a safe environment for customers and staff. Investigate and address any security concerns or incidents. Reporting and Analysis: Generate and analyze sales reports, customer feedback, and other relevant data as requested. Provide insights to dispensary management for continuous improvement. High school diploma or equivalent; additional education or certifications in cannabis-related fields is a plus. Strong customer service, leadership, and communication skills. Previous experience in a retail leadership role, preferably in the cannabis industry. Knowledge of cannabis products, strains, and industry regulations. Physical Requirements: This position may involve standing for extended periods and other physical tasks related to overseeing a retail space. Note: This job description is a general outline of responsibilities and qualifications and is subject to change based on the needs of the dispensary and applicable regulations recblid fgm5036e4vzfaontpo2133p6cmag9t