ERP Program Manager

JOB INFORMATION Exempt; full-time; 40 hours per week; Monday-Friday; 8 am to 5 pm; full benefits The Enterprise Resource Planning (ERP) Program Manager leads strategic ERP modernization efforts across the enterprise, ensuring alignment with County priorities of transparency, efficiency, and collaboration. This role oversees implementation of Infor CloudSuite, working closely with all levels of project stakeholders and executive leadership to ensure structured, policy-aligned, and performance-driven outcomes. The ERP Program Manager serves as a subject matter expert of systems, integrations, and processes associated with enterprise fiscal and human resource management used by all divisions and agencies of Frederick County Government. The position leads the governance and portfolio management of technical fiscal administration to ensure audit, reporting, and data driven decisions. The ERP Program Manager provides business process analysis and recommends areas of improvement along with developing a truly resilient ERP landscape, going beyond that of Infor. This job class will hold the appropriate level of authority and accountability to make decisions and may directly or indirectly supervise employees and contractors, conduct purchasing solicitations, contract reviews, and implement projects from initiation to closing within the ERP project portfolio and its operations. This role works closely with the IIT Project Management Office (PMO) and receives supervision from the CIO. NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate, with limited exception. Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today. TOTAL COMPENSATION PACKAGE: Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee. 11 days of Vacation leave with increase after 2 years of employment 15 days of Sick leave with unlimited annual carryover 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays) Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending Employee Health Center with no or low-cost primary and urgent care 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit County and Employee funded Defined Benefit Pension Plan Vesting after 5 years of service Additional service credit for eligible previous public service, military service, etc. Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program Generous Tuition Reimbursement Program Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan NOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year. For more information, visit our benefits page on the Frederick County Government job opportunities webpage. ESSENTIAL DUTIES AND JOB RESPONSIBILITIES Serve as liaison between the CIO, ERP Steering Committee, and departmental directors, ensuring transparency and coordinated decision-making Administer and monitor change control processes, including system updates, module enhancements, and workflow refinements in collaboration with the IIT PMO Manage vendor relationships, contractual obligations, budgetary components related to ERP platforms and professional services Ensure ERP system compliance with data governance, security policies and audit requirements Collaborate with technical teams to maintain system stability, integration integrity, and data security Integrate automation, analytics, and AI-enabled tools into ERP workflows to enhance operational insight and decision quality Provide leadership, supervision, and mentoring to staff and cross-functional team involved in ERP initiatives Track project performance, resource utilization, and measurable outcomes tied to County performance goals Promote a culture of accountability, collaboration, and continuous improvement across teams involved in ERP operations Perform other related duties as required To perform this job successfully, an employee must be able to perform all essential functions satisfactorily. Any employee's position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions. QUALIFICATIONS AND REQUIREMENTS The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Bachelor’s Degree in Information Systems, Business Administration, Public Administration, or a related field Minimum of 8 years of work experience in Information Systems, Business Administration, Public Administration, or related field which must include 2 years of work experience supervising or directing the work of others Substitutions for the above-listed required education and experience are a Master’s Degree with 6 years work experience as described above which must include 2 years of work experience supervising or directing the work of others or an Associate’s degree with 10 years work experience as described above which must include 2 years of work experience supervising or directing the work of others. KNOWLEDGE/SKILLS/ABILITIES A successful incumbent operating in this role displays the following: Advanced knowledge of ERP governance frameworks Advanced knowledge of cloud-based ERP platforms Advanced knowledge of project and program management principles Advanced knowledge of automation, analytics, and AI-enabled tools Advanced knowledge of enterprise data governance Advanced knowledge of fiscal audit and compliance requirements Advanced knowledge of organizational change management Skill in administering change control processes Skill in managing vendor performance Skill in integrating automation and analytics Skill in presenting complex technical and governance information Ability to lead strategic ERP modernization efforts Ability to oversee implementation of various cloud software and functions Ability to evaluate business needs Ability to supervise and manage staff Ability to support audits and compliance reviews Ability to coordinate multi-departmental initiatives Ability to manage complex, high-visibility programs PREFERENCE MAY BE GIVEN FOR: Advanced degree in Information Systems, Business Administration, Public Administration, or a related field Project, Program, and/or Business related certifications or licenses Prior ERP implementation work experience across business functions Work experience with Infor PHYSICAL REQUIREMENTS/WORKING CONDITIONS: While working in this position, the employee is required to constantly sit, walk and perform repetitive motions While working in this position, the employee is required to constantly work indoors ADDITIONAL INFORMATION / EXAMINATION PROCESS Failure to meet or maintain the minimum qualifications or additional requirements may result in disciplinary action up to and including termination Requires the ability to arrange and complete travel to various sites (using a car or other reliable transportation) Available for varied working hours as needed for evening meetings and other departmental priorities KIND OF EXAMINATION (may include): An evaluation of training and qualifications One or more interviews A pre-employment Security Sensitive background investigation Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities. Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources. Inquiries about accommodations can be sent to Recruitment@FrederickCountyMD.gov