Client Scheduling Manager

At Veritext, we focus on the details – so legal teams can focus on the case. About The RoleOur clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As the Client Scheduling Manager (Southeast Region), you will manage all aspects of deposition scheduling by the Client Scheduling team, creating a positive experience for clients and subcontractors prior to proceeding taking place.What You'll Get To DoRecommend and implement improvements in process and proceduresUnderstand Company targets and strive to meet and exceedManage, delegate and actively participate in the phone queues and/or emailSchedule depositions ensuring complete, accurate and consistent informationUnderstand the nuances of depo notices and upload to Vision; be able to discern client needs from notices and react to needed (but not stated) requirements to ensure depo proceeds smoothlyEnsure that Client Scheduling staff handle all cases consistently re: information, reporter teams, dictionaries, etc..Ensure all jobs are accurate and in accordance with Profiles, Case Standing Orders, notes and client specifications; relay these requirements to subcontractorsRespond to all client requests received via email and/or phone queue in a timely, pleasant and professional mannerEnsure that all jobs are entered, confirmed and covered timely and accuratelyFulfill client requests according to Operational Excellence guidelinesEnsure that Vision Profiles are accurate and actionable and notes, etc... are clear and detailedAlign correct product/services information including features and benefits to client needsKnow all aspects of myVeritext and encourage client usageTreat all Veritext Intra-Company jobs consistent with Veritext standardsUnderstand financial implications of vendor assignments as it relates to a specific job (i.e. understand payment structure, locate affordable meeting rooms, etc.)Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc.. and all other outside vendors, as applicableProvide assistance to court reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessaryEncourage subcontractor portal use and be completely knowledgeable of all featuresFollow incident procedure to ensure client satisfaction and staff developmentThe Kind Of Teammate We're Looking For5+ years of related experience2+ years of leadership experienceProficiency in MS Office requiredProficiency in relevant software packages and applicationsMust possess excellent written and verbal communication skillsCustomer service oriented with strong interpersonal skillsDedicated professional with the ability to respond to requests promptly and accuratelyMust be detail oriented, organized and be able to multi-taskProactive and motivated with strong problem solving and follow up skillsMust be able to work both independently and with a teamWhat’s In It For YouCompetitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insuranceHealthy work-life balance: hybrid work structure, paid time off, Paid Parental Leave, tuition reimbursement and moreEmployee equity and referral programs: when we succeed, you succeed!Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionallyMatched 401(k) to help you save for your future Veritext Cares : our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work inEarned wage access: get a portion of the wages you earned prior to paydayLearning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growthEngaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week – because work should be rewarding and fun!About VeritextVeritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.About This PostingCompensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.