Desktop Support Analyst

TITLE: DESKTOP SUPPORT ANALYST SHIFT: WEDNESDAY TO SUNDAY, 9:00PM-5:00AM FLSA STATUS: NON-EXEMPT REPORTS TO: SR. MANAGER NETWORK OPERATIONS SUMMARY Under the direction of the Sr. Manager Network Operations, the Desktop Support Analyst is responsible for the installation and connectivity of computer desktops, laptops, and other user equipment, including installing, configuring, and supporting all desktop software applications and computer peripherals such as keyboards, mice, monitors, and printers. This position is located in Milpitas, California. ESSENTIAL FUNCTIONS Installs, maintains, connects, and performs both routine and preventative maintenance of computer desktops, laptops, and other user equipment Installs, configures, updates, and supports all desktop applications and computer peripherals such as keyboards, mice, monitors, and printers Troubleshoots and problem solves various routine software and hardware issues Identifies and resolves network problems impacting end user performance; escalates complex issues to other IT support personnel when needed Coordinates projects of limited scope and schedule as needed Overtime may be required contingent on business needs Adheres to all safety policies and procedures as required Performs other duties of a similar nature or level* Job Qualifications MINIMUM QUALIFICATIONS High School Diploma or GED Two years of hands-on experience working in a desktop support position Experience with computer hardware and software installation Proficient in the use of Microsoft Office Applications Knowledge, Skills, and Abilities: Knowledge of computer hardware and software application installation, including Windows desktop operating system, TCP/IP communications, and DHCP leases Knowledge and ability to use Microsoft Office applications to create spreadsheets, Word documents, and presentations Familiarity with Fortinet, CrowdStrike, Zscaler, Duo, Aruba, Azure, & M/O365 a plus. Able to communicate effectively, both verbally and in writing, with all levels of contractors, consultants, employees, and management Able to work productively and collaboratively with all levels of employees and management Able to comply with all safety policies and procedures Demonstrated organizational and time management skills Demonstrated problem-solving and trouble shooting skills Flexible and able to prioritize The hourly rate for this full-time position is between $26.00-$33.00 + bonus target + benefits. Within the range the individual pay may differ depending on additional factors including job responsibilities, job related knowledge, skills, abilities, education, and experience. The hourly pay range shown is subject to change and may be modified periodically. WORKING CONDITIONS The Desktop Support Analyst works primarily in an office environment from Wednesday thru Sunday. The schedule may be altered from time-to-time to meet business or operational needs; may travel from building-to-building as needed. Infrequently, may also work in a class 100 ESD sensitive wafer manufacturing facility; wears a cleanroom (bunny) suit, including hood, gloves, safety glasses, booties, and mask. May be exposed to hazardous conditions, chemicals, fumes, and/or gases during the course of workday; may be exposed to loud noise. Stands, walks, bends, twists, and crawls. Performs various fine grasping movements; operates a computer and enters information using a keyboard, operates a telephone, and other office equipment; may occasionally be required to push, pull, or lift up to 10 pounds. *Other duties of a similar nature or level are duties that may be required but may not be specifically listed in the job description or posting. TDK/Headway Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. Applicants requiring accommodation in order to complete the application process should contact the Headway Human Resources Department. J-18808-Ljbffr