Administrative Assistant

HESSCO Elder Services, a non-profit social services agency, is seeking a full-time (35 hours per week) Administrative Assistant to provide administrative/office support functions to the agency departments and maintain the efficiency of the switchboard operations. HESSCO is an Affirmative Action/Equal Opportunity Employer and encourages all qualified candidates from diverse backgrounds to apply. Duties and Responsibilities: Acts as contact between the agency and its purchased service providers, processing service orders through electronic and telephonic outreach to providers, maintains an on-going filing system, manages availability lists, completes documentation. Performs administrative duties and general office functions in the support staff unit including scanning, mailings and internet-based phone system and receptionist office coverage. Performs data entry into client database software, creates and maintains Excel spreadsheets, Word Documents, develops forms and transforms documents to fillable PDF using Adobe software. Assists Office Manager on projects and supports departments with office support and program administrative functions. Cross train on general team functions as well as on those tasks identified as critical job functions to ensure adequate task coverage when others are out of the office. Develops positive working relationships and communicates with providers with respect to questions, concerns, and complaints. Collaborates with HESSCO department staff to resolve issues regarding service implementation. Works collaboratively and assists with special projects within the department and agency. Performs other duties necessary for the successful operations of the support staff unit. Qualifications: Two years of relevant administrative support experience. Customer service experience preferred. Proficient in Microsoft Office Suite or related software with the ability to master new procedures. Ability to communicate effectively, verbally and in writing, with a high level of diplomacy and confidentiality. Ability to manage multiple priorities and tasks in busy office setting with time sensitive requests. Ability to work independently and within a team to accomplish goals. Strong organizational skills and attention to detail. Access to secure high-speed internet required. Job Type: Full-time Pay: From $17.50 per hour Expected hours: 35 per week Benefits: Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Schedule: Monday to Friday Ability to Relocate: Walpole, MA 02081: Relocate before starting work (Required) Work Location: In person