Incentives and Recognition Project Manager, Staples Promotional Products - Drive strategic partnersh

Staples is business to business. You're what binds us together.Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.At Staples Promotional Products, we help organizations bring their brands to life through impactful incentive and recognition solutions. As a leader in design expertise, technology, and creativity, we partner with businesses around the world to deliver customized merchandise programs that drive engagement and loyalty. Joining our team means working at the intersection of strategy, creativity, and customer experience—where your work directly supports long-term client relationships and business growth.The Incentives and Recognition Project Manager serves as the primary internal partner for a portfolio of customer accounts, working closely with field sales and cross-functional teams to deliver high-quality incentive and recognition programs. This role manages all aspects of internal client support, influences profitability outcomes, and drives the execution of customer initiatives across multiple internal departments while ensuring a best-in-class customer experience.What You'll Be Doing:Act as the primary internal lead for assigned incentive and recognition customer accounts, partnering with field sales to deliver on customer objectivesManage all facets of client program execution, balancing customer budgets, service models, and profitability goalsBuild and maintain strong customer relationships by identifying opportunities and delivering customized, data-driven solutionsAnalyze and manage margin targets, product assortments, pricing, inventory, and SKU counts to maximize profitabilityDevelop and present client product selections using advanced tools, data, and merchandising insightsCreate and execute marketing and merchandise plans that drive customer engagement and revenue growthSupport incentive site sales, trade shows, and branded merchandise initiativesEnsure SLA compliance and oversee the end-to-end customer experience in collaboration with call center and support teamsParticipate in customer business reviews and contribute to continuous improvement initiatives across service and retention effortsIdentify opportunities to expand global services and support international incentive and recognition programsWhat You Bring To The Table:Strong project management leadership with the ability to direct cross-functional teams with minimal guidanceA strategic, inclusive mindset that encourages collaboration, accountability, and execution excellenceProven ability to manage multiple priorities while meeting deadlines in a fast-paced environmentStrong business acumen with proficiency in marketing strategy, profitability awareness, and analytical thinkingExcellent written and verbal communication skills, capable of influencing diverse internal and external stakeholdersConfidence in managing complex customer relationships and navigating competing prioritiesKnowledge of promotional product capabilities and decoration methods, with attention to brand standardsComfort using data, technology platforms, and reporting tools to inform decisions and recommendationsA proactive, self-motivated approach with a passion for delivering exceptional customer experiencesWhat's Needed – Basic Qualifications:3+ years of project management experienceDemonstrated ability to manage multiple projects simultaneously and meet deadlinesExcellent business communication skills (written and verbal)Strong professional judgment and relationship-management capabilitiesProficiency with Microsoft Word, Excel, and PowerPointFlexibility to travel as required based on account needsWhat's Needed – Preferred Qualifications:Bachelor's degree preferred Formal project management training a plusAdvanced Excel skills, including pivot tables, filtering, and lookupsExperience managing programs within a SaaS-based environment Experience supporting customer-facing programs, incentive platforms, or promotional product solutionsExposure to international or multi-regional customer programsWe Offer:Inclusive culture with associate-led Business Resource GroupsVacation Allotment and Holiday ScheduleOnline and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!LI-MR1At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations – through the power of the people behind our iconic brand. xhyhwjd Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.