IT Technical Support (End User Help Desk)

We are searching for a (Part-Time or Full-Time) IT Technical Support (End User Help Desk). Part-Time (2 days per week) In this position you will be required to work onsite two days per week in Plainfield, CT. We are searching for a Help Desk Support Associates. Work the day shift (8 am to 4 or 5 pm). It's a plus if you have flexible availability. Full-Time (4-5 days per week) In this position you will be required to work onsite two days per week in Plainfield, CT. You will work two to three days at our Network Operations Center in Marlborough, MA. Requirements: Must have experience working on a Help Desk, Technical Troubleshooting experience, Helpful experience: Understanding of: DNS, DHCP, AD, LAN/WAN, etc.. Job Description: Provide basic Help Desk coverage and support in an accurate, timely, and professional manner. * Analyze, troubleshoot, and resolve all basic reported issues (software, hardware, and processes) in a logical and systematic method. * Log and document all necessary information and detail for every customer contact. * Identify and escalate critical incidents with a strong sense of urgency and ownership. * Prioritize work and set expectations for all incidents and requests. * Identify and initiate proactive, basic solutions that improve efficiency and/or effectiveness. * Collaborate with customers (of all levels of the business), team members, and support teams to identify incident details and request requirements. * Perform daily preventative maintenance on all necessary peripheral devices (e.g. scanners). Requirements: * Educational background in IT, specifically Help Desk and/or Networking * A+, Network +, preferred * Great technical understanding and troubleshooting experience. * Ability to work independently. * Ability to proactively train on new technologies a plus Ability to perform network traffic analysis using network capture tools * Demonstrated expertise in analyzing and solving complex technical problems. Please email your resume today. Compensation will be based on level of experience. Job Types: Full-time, Part-time Pay: $20.00 - $25.00 per hour Benefits: 401(k) Life insurance Schedule: 8 hour shift Day shift Weekdays Experience: Technical troubleshooting: 2 years (Required) Technical Help Desk: 1 year (Required) License/Certification: CompTIA A+ (Preferred) CompTIA Network+ (Preferred) Shift availability: Day Shift (Required) Work Location: In person