Remote Jr. Customer Support Engineer

About UsWe are a growing company that provides innovative document automation solutions for insurance companies. Our platform simplifies the creation of quotes, policies, invoices, certificates, and other essential documents, transforming manual processes into efficient, automated workflows.Job DescriptionWe're seeking an entry-level Customer Support Engineer to join our expanding team. This role is crucial in creating and maintaining document templates that power our platform's automation capabilities. We're looking for individuals eager to learn and grow into technical roles, as we provide comprehensive training and development opportunities. Applicants should have some familiarity with programming, but professional experience is not required. \nPosition DetailsType: Hourly positionLocation: RemoteHours: Flexible, typically 20-40 hours per week (to be discussed during the interview)Salary: $20/hrKey ResponsibilitiesCreate, fix, and manage document templates using docxtemplater syntaxUpdate client configurations, including form questions and workflow stepsCollaborate with team members to deliver high-quality solutions and fixes to support clients' ongoing needsContinuously learn and adapt to new technologies and methodologiesBe available to workRequired SkillsExceptional Microsoft Word skills, including advanced knowledge of tables, margins, and complex formattingStrong attention to detail, especially in document formatting and structureAbility to understand and work with logic problems (e.g., "If this, then that" scenarios)Excellent communication skills, crucial for our remote work environment- Self-starter mentality with the ability to manage tasks independentlyBasic programming exposure (e.g. HTML, JavaScript, TypeScript, Python, CSS)Strong desire to learn and grow in a technical rolePreferred Skills (Not Required)Familiarity with Git version controlExperience with IDEs like VS CodeBasic understanding of programming conceptsKnowledge of insurance industry processes and documentationWhat We OfferComprehensive training program to develop your technical skillsClear path for growth from Jr. Customer Support Engineer to Solutions EngineerHands-on experience with cutting-edge technologySupportive environment that encourages learning and professional developmentCollaborative remote work culture\nGrowth and DevelopmentWe are committed to nurturing talent and helping our team members grow. As a Jr. Customer Support Engineer, you'll have the opportunity to:- Learn from experienced professionals in the field- Gain hands-on experience with real-world technical challenges- Develop your skills in programming, document automation, and client support- Progress towards a Solutions Engineer role as you build your expertiseWe're not just looking for someone to fill a position – we're looking for individuals passionate about technology and eager to grow with our company. If you have a strong foundation in Microsoft Word and a desire to expand your technical skills, we want to hear from you!How to ApplyPlease submit your resume and a brief cover letter explaining your interest in this position.