Medical Administrative Assistant

divh2Orthopedic Clinic Support Staff/h2pIllinois Bone Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services. Illinois Bone Joint Institute offers relief, solutions, and the comprehensive integrated care you need./ppIBJIs dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery. This integration allows us to perform a full-range of collaborative and comprehensive services that directly impact our patients quality of life. IBJI wants to help you move better, so you can live better./ppJoin our dynamic team! The ideal candidate will assist our orthopedic surgeons clinical and administrative staff by managing authorizations, coordinating clearances, supporting patient care on surgery days, and helping room patients on clinic days./ppThis role requires travel between three office locations in Naperville, New Lenox, and Joliet./ph3Job Summary/h3pThis position is responsible to: coordinate patient evaluation and treatment activities within the clinic setting; ensure all necessary medical records/x-rays/reports/forms, etc. related to the patients visit are available on the appropriate units prior to escorting the patient to the exam room; provide patient care as per physicians direction/orders; assist physician with the exam/treatment process; monitor and ensure the accurate completion of patient charge tickets; reinforce patient/family education and processes referrals for outside services (e.g., surgical procedures, home health or therapy services, etc.); and ensure the adequacy of necessary supplies and cleanliness within the exam rooms and clinic area./ph3Essential Job Functions/h3ulliPatient Examination/Treatment/liliAssists in ensuring the adequacy of exam rooms and the equitable distribution of staff unit assignments in an effort to provide timely and efficient patient service./liliEscorts patients to exam/treatment rooms on a timely basis. Whenever possible, keeps Patient Representative informed regarding delays, if any, occurring within the unit./liliPrepares patients for appropriate examination, triaging, as necessary, for radiologic studies./liliAssists physicians, as needed, in the patient examination process./liliEvaluates need for wound care, if any, and ensures adequate provision of care and patient education./liliProvides for splint/cast applications and removals./liliProcesses Rxs and dispenses samples as per physician order. Instructs/educates patients regarding medication side effects./liliPrepares injectable medications and equipment needed for aspirations./liliCoordinates referrals for ongoing services/needs (e.g., therapy services, home health, surgical procedures, DME, etc.)./liliActs as a patient intermediary/liaison for resolution of patient problems./li/ulh3Physician Liaison Activities/h3ulliResponds to incoming phone calls and determines best method for resolution of callers needs through the identification of the most appropriate respondent (i.e., physician, administration, clinical/nursing staff, other support staff, etc.). Channels requests appropriately in an effort to ensure resolution./liliSecures charts related to diagnostic tests, physical/occupational therapy reports, etc. and discusses issues with physician. Relates physician information back to patient/requestor. Completes chart notes, as appropriate./liliAssists, as requested, in securing missing diagnostic codes/information on charge tickets./li/ulh3Appointment Scheduling/h3ulliAs assigned, discusses with physician special needs patient appointments./li/ulh3Surgical Patient Activities/h3ulliCoordinates cardiac and medical clearance for patients prior to surgery./liliCompletes appropriate form for facility, i.e. Salt Creek Surgery Center, Hinsdale or Good Samaritan Hospitals./liliSchedules appropriate pre-op and post-op visits./liliSecures pre-certification for surgery./liliMaintains and updates physician calendar regarding surgery./liliIf patient fails pre-op labs/EKG, helps patient to secure appointments with appropriate physician./liliCalls for equipment representative or surgical equipment, as necessary./li/ulh3Correspondence (Written/Faxed/Verbal)/h3ulliSends prescriptions for therapy, orthotics, return to work notes, gym notes, etc. as requested./liliOpens and distributes physicians/department mail./liliCompletes Attending physician statements, narrative summaries for attorneys, handicap parking permits, jury duty requests, disability forms, PE excuse notes, etc./liliPrepares physician on call schedules and coordinates physician schedule changes./liliAs necessary, secures appropriate releases and copies medical information for patient pick-up. Works closely with copy service and monitors reports to ensure timely mailing of all requests for records./liliMaintains an orderly file on physician credentials and CME credits./li/ulh3Support Activities/h3ulli1-2 work days prior to patient appointment, ensures that the following data has been secured: medical chart; x-rays; MRI/dexa scan results; reports from outside sources (e.g., lab results, x-rays/reports; etc.)./liliIdentifies/orders, as requested, all unit supplies (e.g., clinical, cleaning, medical, medication, DME, etc.)./liliEnsures that the exam rooms, cast rooms, etc. are clean, orderly and fully stocked./liliWorks on additional projects and/or reports for physician as requested./liliOrders physician lunches and other miscellaneous items./liliSecures insurance pre-certification as requested (i.e. MRIs, PT, Synvisc, injections, surgery, etc.)./liliHandles payments received for depositions, record subpoenas, etc./li/ulh3Operational/h3ulliParticipates in learning new systems, as required, for the service area./liliPerforms, as an informational contact for patient and family as follows:/liliNotifies patients of delays./liliDirects/seeks information on behalf of patients in order to increase their knowledge base./liliResponds appropriately to inquiries or complaints./liliMaintains professional image of organization by way of professional dress and presentation./liliAttends mandatory in-service programs to keep abreast of current insurance/registration issues./li/ulh3Preparation of Clinical Data/h3pAssist with smooth flow of the clinic through preparation of charts in a timely manner by attaching and filling out all necessary paperwork./ph3Miscellaneous/h3pParticipates in OSHA, JCAHO, CQI related activities, new employee orientation and in committees related to operation improvements./ph3Communication/h3pInternal: Patients, physicians, P.A.s, administration, professional and non-professional staff./ppExternal: Patients/families, referring physicians and their representatives, insurance carriers, vendors, outside referral sources and hospital staff, etc./ph3Physical Requirements/Environment/h3pWork is primarily indoors with occasional exposure to electrical and chemical hazards; position requires occasional lifting associated with patient transfers (i.e. up to 50 lbs.); requires the ability to bend/stoop; duties may, on occasion, involve exposure to blood-borne pathogens. Extended periods of sitting in the same position may be required. Ability to hear telephonic communication and speak the English language is necessary. Some duties inherent to the position may involve repetitive hand movement as required for computer data entry. May require occasional outdoor travel via automobile./ph3Educational/Training Requirements/h3ulliMinimum of Associates Degree (4 year degree preferred) and/or three to four years progressive experience in a health care setting./liliMust be CPR certified/liliKnowledge of medical terminology./liliWorking knowledge of computers and computer software programs./liliExcellent verbal and written communication skills./liliKnowledge of insurance benefit plans helpful./liliGood organizational and technical skills./liliExcellent people skills./liliEpic experience preferred./li/ul/div