VIP Personal Shopper

VIP Personal ShopperSalary Range $72,000.00 - $75,000.00 Base+Commission/year Level Experienced Position Type Full TimeJob OverviewThe Personal Shopper in the VIP Client Services team at Dover Street Market plays a key role in nurturing relationships with our most valued clients, offering them a personalized, high-end experience. This position focuses on building lasting connections with VIP clients by delivering exceptional service and representing the brand as an Ambassador of Dover Street Market.Key ResponsibilitiesActively recruit high potentials and develop VIP relationshipsEstablish and manage portfolio of VIP clientsActively communicate and provide knowledge of products, trends, and services to VIP clientsHelp define action plans for each client and identify new business opportunitiesSupport team to build an acquisition strategy and actively recruit high potentialsHost client engagement activities and network at VIP events to develop potential clientsSupport the store in driving a client-centric mindsetDeliver exceptional client serviceEnsure all Dover Street Market standards are maintainedRepresent Dover Street Market as an Ambassador of the brandCustomer Service and SalesEnsuring the very best levels of customer service at all timesSelling, directing, and driving salesOffering a personalized shopping and styling experience to our clientsEnsuring that customers are added to the DSMLA DatabaseKeeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSMLAMaintaining a Customer Book of key clientele and VIP'sLeading by example when it comes to follow-up and clienteling.Key SkillsA highly motivated and competent individual able to converse at all levels, both internally and externally, with staff and clientele.A total self-starter able to set the standard by their own professionalism and attitude.Holding and showing the capacity to shadow more junior members of staff when it comes to sales conversion. Having the ability to be an encouraging and professional mentor.Must be energetic, self-motivated, and self-organized. Willing to do whatever is required to get the job done.Structured and organized, but be approachable and have a flexible outlook.Willingness to work hard and always have the intention to drive the business forward.Being able to work on several tasks at a time.Being capable of working to deadlines/ability to prioritize/optimal time management.Key RequirementsRetail sales and expertise within a luxury business for at least 7 yearsSpecific understanding of the Comme des Garçons Fashion House, aesthetic, consumer, and sub-brands. Previous experience in selling CDG brands is beneficialSpecific understanding of all collections and stock availability at DSMClient book of potential new business for DSMLA, as well as bringing existing clienteleAttendance and contribution to relevant trainings (i.e., clienteling, sales development, etc.) is beneficialLanguage skills are beneficialKnowledge of Retail Pro is beneficialExperience as a Personal Shopper in luxury retail, hospitality, or lifestyle essentialStrong portfolio of VIP clients (at least $1.5m sales/year)Commercially drivenExcellent client development and communication skillsDeep knowledge of the luxury market