Workers Compensation Administrator

Workers Compensation AdministratorWork is Sweet! 'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service. See's is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e-commerce business, and expanding opportunities internationally. We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century. POSITION OBJECTIVE: Reporting to the Workers Compensation Manager, the Workers Compensation Administrator will guide and assist the Human Resources Managers in the implementation of See's Workers Compensation procedures in accordance with all State Workers Compensation laws and regulations. The pay range for this position at commencement of employment is expected to be between $90,000 - $110,000 per year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. POSITION RESPONSIBILITIES: Completes all State and company-required reports and paperwork pertaining to Workers Compensation claims, including: Ensuring all Workers Compensation documents are provided to employees with required claim forms and reports. Assisting in accident investigations, when needed. Communicating with insurance carrier and medical clinics regarding employee status updates and modified duties requirements. Keeping Human Resources Managers and Department Managers informed. Completing 24-hour Questionnaire sent from carrier for claims with loss of work time or medical treatment is beyond 3 months. Maintaining the filing for all records received pertaining to Workers Compensation files and reports. Updating all necessary internal company dashboards. Preparing all records and reports for the Workers Compensation insurance carriers' Claim Review Meetings. Reviewing and responding to associate injury reports. Staying current on requests via workers compensation inbox per service level agreements. Setting up workers' compensation claims and providing correspondence to associates per jurisdiction. Reviewing medical reports and updating work status; following up with stores to confirm status. Responding to associate inquiries regarding open workers' compensation issues and assisting with resolution. Responding to inquiries from managers, district managers, risk management, and HR. Assisting in completing department responsibilities when needed, including employee verifications, seasonal recruiting for holiday staffing, and telephone answering. Completing other duties and special projects assigned by management. MINIMUM QUALIFICATIONS: High school diploma or GED required. Bachelor's degree preferred. 58 years of claims adjusting experience in multiple jurisdictions, with emphasis on California. Minimum of 3 years of experience within an employer's workers' compensation and risk management department. Strong verbal and written communication skills; ability to interpret injury, medical, and legal reports. Knowledge of multi-jurisdictional workers' compensation processes and procedures, especially California. Ability to evaluate and analyze claims, exercise judgment, and resolve files in collaboration with TPA adjusters. Compliance knowledge of state, legal, statutory, and regulatory claims handling requirements. Absence Management experience is preferred. Proficiency with Microsoft Office (advanced), Workday, Monday.com, and e-Carma. Bilingual English/Spanish preferred. Certifications: ARM, SIP, CPDM preferred. The total compensation package for this position may also include other elements, in addition to a full range of generous medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. See's is an EOE See's will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00). Welcome to See's Candies where every career choice is as delightful as our candy! Whether you're a seasoned professional or just starting your journey, you've come to the right place to satisfy your career cravings. From crafting irresistible confections to spreading joy to customers, every role at See's Candies is a chance to make a difference and leave a lasting impression. Apply now and join our extraordinary team dedicated to making life a little sweeter, one chocolate at a time. Your next sweet adventure starts here! Like a Box of Chocolates, we believe that variety is the spice of life, and it takes many unique individuals working together to reach our common goals. At See's, teamwork is the secret ingredient. For over 100 years, See's Candies has been dedicated to making candy Mary See's way; helping to make the world a sweeter place, one piece of candy at a time. See's has grown from one shop to over 240 shops across America, plus a flourishing online store, without ever compromising on the best tasting, highest quality candy around.