CSR for Residential Heating Cooling Company

We need YOU to Save the DayPeople confide in you when they're feeling down. They feel safe talking to you because you listen and empathize.It's always been like that at work too. From your co-workers to the customers you help, out of the blue they just start telling you all about their problems and sharing (too) personal details.They trust you. You don't judge. They feel heard.If we just described you, we want to offer you the opportunity of a lifetime.Hi, I'm Dusty, with Ernst Heating and CoolingWe're a third generation family-run business serving our local communities since 1951.Most companies would call this a "job description" for a CSR or Customer Service Representative. But as you can tell from our description of you above, this is more than that. At Ernst, you're known as a Day Saver.Here's What We're Looking ForOutgoing & Clear CommunicatorYou're the kind of person who talks in a way folks instantly understand. No muddled instructions, no talking in circles. Just warm, clear, helpful communication.Empathetic to the Core You don't just hear words—you hear feelings. You can listen to someone's stress, pick up on the heart of the matter, and reassure them it's going to be okay.Smiles in Your Voice People say they can hear your smile through the phone. And they're right. You naturally brighten up every room, even when no one can see your face.Positive & UpliftingYou've got a knack for making someone's day by saying just the right thing at the right time. Even when others are stressed, they hang up feeling calmer, lighter, better.Detail-Oriented & Process-SavvyYou know that helping people isn't just about listening—it's about capturing the important details, documenting them, and getting the info into the right hands fast. You keep the dispatchers in the loop so we can solve problems without delay.Here's What You'll Be DoingYou'll be that reassuring voice on the phone 8am to 5pm every day , and occasionally a rotating half-day Saturday. The one who takes someone's stressful situation, calms them down, finds the real issue, and gets it handled. You'll log the right details, follow the process, and pass it along so our team can deliver the solution.That's it. You'll spend your day helping people feel better. And if that sounds like something that lights you up—that's exactly why we need you.What You'll Get in ReturnWe take care of our people the way we want our people to take care of our customers. Here's what you can expect:Pay $17–$18 an hour to start ($35–$40K per year). Show that you're the excellent person you are, and we'll find ways for you to make more fast.Schedule Monday–Friday, 8–5 with rotating half-day SaturdaysTime Off 5 days of paid time off to start, building up to 16 days by year 10Holidays Paid standard holidaysRetirement 3% company contribution to your 401KHealthcare 100% of employee health, dental, and vision covered; 50% for family membersSmartDollar Program Free access to Dave Ramsey's coaching tools to help you crush your money goals and find peace of mind with your financesWho We AreWe're not a big, stiff corporate office. We're a local company made up of neighbors serving neighbors. Personality matters here. Heart matters here. And the right kind of character—steady, kind, empathetic, detail-oriented—matters most of allSo if you're the kind of person who people call when they need someone to talk to… if you're the one who makes stressful situations lighter just by being yourself… if you're the one who makes folks feel like everything is going to be okay—then you might just be our next Day SaverWe also want someone who cares enough to read every word, which is why the length of this letter is purposeful.How to ApplyWe don't want you to send a resume. Let me repeat, don't SEND US YOUR RESUME. Because too many people skim job descriptions looking for what's bolded and blast off resumes to every company they can find. That's not the person we want to hire. Instead, submit a short story about why you'd be perfect for the role of Day Saver at Ernst Heating & Cooling.Oh, and one last crucial detail. Use the subject line: #DaySaver or we're just going to click "delete" before we even read your submission. Now SEND ME THAT STORY.I can't wait to talk to you. I may know you're the right fit the second I hear your smile,Dusty