Specialist, Technology Support I

Title: Specialist, Technology Support IDuration: 12 Months (Contract to Hire)Location: Columbia SCC2 eligibility is required - Credit Check Required! Standard 8 Hour Shift between 630am - 630pm. Flexibility is preferred for OTJob Summary:Duties/About the role:Actively resolve the day-to-day technical needs of customers by managing problems and solutions.80% Receive and respond to customers for technical support or services. Enter requests utilizing appropriate tools and processes. Thoroughly document communication with customers and complete requests or issues of basic complexity.15% Identify actual or potential problem and escalate problems to appropriate higher-level professionals when necessary.5% Complete administrative and other area related tasks such as reviewing or completing forms, disseminating documents to appropriate areas, reviewing and/or providing input into procedures, etc.Day to Day: Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions. Research, resolve and respond to requests received from customers. Ensure documentation and processes are current as business and technology changes evolve. May have an in-depth knowledge or experience in specific areas.Work environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support centerTeam Name: Technology Support CenterJob Requirements:Required Skills and Abilities: Strong customer service skills.Good problem-solving skills.Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.Understands basic technical problems and solutions in relation to the business environment.Required Education: Bachelor's degree in computer science, Information Technology or job related degree. OR an Associate Degree in Computer Science, Information Technology or other job-related degree OR 2 years of job related work experience plus 2 years of technical help desk experience or other job related experience.Degree Equivalency: 2 years of job-related work experience.Preferred Work Experience: 1 year's technical call center experience.***Even though customer service skills are needed, there should be a strong background in technical support within their customer service experiences. Not customer service only.Nice to have/Preferred skills:CitrixVPNMicrosoft Products (Outlook, Teams)Preferred Skills and Abilities: Understands the industry's business systems and processesSoft Skills:Ability to multitask.Ability to troubleshootStrong communication skills