Project Coordinator

JOB DESCRIPTION1. Explain what the scope of the work/project is? Project Overview, deliverables (what is this person responsible for).This role supports Demand Side Management (DSM) under the Energy Efficiency and Demand Response umbrella. The Project Coordinator works across both teams, with responsibilities shifting based on seasonality and program volume.Primary focus areas include:Residential Saver SwitchAC Rewards (smart thermostat program)Support for limited commercial Saver Switch workAdditional exposure to EV rebates, energy efficiency rebates, pilot programs, and Windsource enrollments during lower-volume periodsThe work is high volume, operational rebate processing and program administration. Accuracy is critical because rebates and incentives are regulated by the PUC.2. What does a typical day look like?Processing high volume rebate and work orders (tens of thousands annually)Working from shared Salesforce queues, oldest to newestValidating customer eligibility, equipment qualification, and incentive amountsCoordinating indirectly with Hunt Electric (third party vendor) via Salesforce, email, or chatReviewing applications submitted digitally, via PDF, and by physical mailUsing Salesforce dashboards to monitor progress and quotasCollaborating daily with team members via chatSupporting both residential and (as needed) commercial rebate workflows6. Describe work environment / team culture (supportive/collaborative, teamwork or individual contributor)?Highly collaborative, but operationally heads downIndividual accountability with shared performance metricsStrong emphasis on accuracy, volume, and quotasRemote team that values self motivation, transparency, and trustCulture rewards people who exceed goals and contribute process improvements7. Can you elaborate on any potential risks or safety considerations associated with this role, particularly if the responsibilities extend beyond a standard desk or office environment? Office Environment9. What are the work hours/shift (standard, evening, full time/part time, OT required, on-call for 24/7 operation)? 40 hours Standard work hours between 6:00 AM – 6:00 PMDuring training (first 4–6 months), the resource follows the trainer's scheduleFull time role1. What are the top 3-5 skills and qualifications (technology/application/software, etc.) required?1–3 years of experience in:High volume, shared queue environmentsOperational processing or program administrationStrong attention to detail and accuracyAnalytical and validation skillsPrior data entry / operations experience (modern systems, not manual entry)Experience working in a large corporate or cross functional environmentUtility or rebate experience preferred2. What non-technical skills are necessary (i.e., such as communication, problem solving, team player)?Self driven and highly motivatedStrong work ethic (important for remote work)Engagement and ambitionTeam oriented mindsetAbility to prioritize and meet deadlines3. Ideal candidate background and how many years required?1–3 years of experienceEarly career professionals looking to grow within energy or utilitiesInterest in energy efficiency, sustainability, or utility programs4. Are there any specific companies you like to see on a candidate's resume?N/A5. Are there any certifications that the candidate must possess?N/A6. Are there any preferred or "nice to have" skills?Salesforce experienceExcel proficiencyFamiliarity with PDFs, scanning, and document conversionExposure to rebate, utility, or regulated program environmentsProcess improvement mindset1. What is the location of the contract assignment (Full time onsite, hybrid – percent of time on site/home or, are you open to fully remote)? If the resource is expected to be onsite, can you confirm if the resource can park on Xcel property/in the ramp?Primarily remoteIn office one day per week (Monday OR Friday)Office location: 401 Nicollet Mall, MinneapolisGathers, analyzes, translates and delivers information in clear, concise and meaningful formats based on specific project and/or program requirements and according to established project management standards. Provides the project manager support and assistance in scheduling, documentation, communication and cost management. Updates the project plan. Assists in information collection and validations. Provides input to project research information. Facilitates collaborative documents and data stores. Helps prepare status reports and presentations. May coordinate the activities of a project sub team and/or project activities to the extent those efforts might affect completion of assigned tasks. Excellent oral and written communication skills are required. Must have strong knowledge of MS Office.