Host- Foundation Room- HOB Dallas

Job SummaryJob DescriptionWho are we?Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Artist Nation and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 27 million monthly unique visitors. Live Nation Concerts produces over 22,000 shows annually for more than 2,300 artists globally. Artist Nation is the world’s top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues Venues provide several genres of live music, from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.House of Blues opened its doors on Thanksgiving Day in 1992, serving its first meal to the local shelters. Since opening, House of Blues has been committed to giving back to the community through the International House of Blues Foundation.Who are you?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!The RoleMeet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the houseResponsibilitiesGuest RelationsGreet all guests promptly and courteously in a professional mannerControl the flow of guests coming into the restaurant and those who are waiting for a tableHospitality zoneObtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicableAnticipate and respond to guest needs (guest satisfaction)Direct guest to appropriate location to wait when on a waitEstimate and quote accurate wait times for tablesLead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the tableMarketing current and future shows, menu items, and retail by placing all marketing literature on dining tablesProperly answer guest questions regarding the menu, music hall, and artists appearing at the HouseFoundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.Pick up guest lists for any special events.Handle concert tickets and signature sheet.Obtain Production sheet for current nightObtain current member and spouse lists.Check foundation membership card and photo IDAdherent to HOB dress code policy of the foundation loungeHand out wrist band and /or opera box passesThank each guest for visiting the House, and invite him or her to return in a friendly and sincere mannerKnowledge of House of Blues related art, music, and historyAdhere to the HOB Hospitality ZoneCommunicate with other support departments Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flowCommunicate to kitchen when large parties and special event parties have been seated.Atmosphere (Maintenance/Cleaning)Keep host area clean and organized throughout the shift (shift mechanics).Keep floor in host area free of spills, food, trash or other obstaclesPolish and clean all entry door windows throughout the shiftMaintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host standMaintain line of sight/atmosphere control by circulating through work area throughout shiftMaintain House of Blues safety and sanitation standardsAssist Other Departments as NeededAssist other employees and departments as needed (teamwork)Adherence to standard operating proceduresAttend pre-shift meeting conducted by Manager on Duty prior to start of each shiftIN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:AppearancePunctuality/AttendanceAttitude/TeamworkOpening and Closing dutiesJob Skills/Knowledge/ProductivityAdherence to PolicySanitation and SafetyGuest SatisfactionCommunicationsQualificationsRequired: (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or EquivalentHigh School Diploma Music Mall and Retail operationsWorking knowledge of restaurant operations, seating procedures, guest relations, problem solvingEntry Knowledge ofSkill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skillsAbility to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operationsFlexible HoursPreferred: Point of Sales knowledge, preferably MICROSPrevious experience handling VIP customersPrevious Customer Service/Host experienceSkills in interpersonal communication and teamworkPhysical Demands/Working Environment:Working environment is fast-pacedPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 25 lbs using proper lifting techniquesLive Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.