Site & Service Manager - Global High-Tech

Nalco, an Ecolab Company, has an immediate need for a Technical Service Manager in our Global High-Tech group supporting our data center and microelectronics customers. If you are a strong plant operation professional with a proven track record of success in people management and water treatment, we invite you to apply.What’s In It For YouThe opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environmentsThe ability to make an impact with a company that is passionate about your career developmentPaid training held in the field and at Nalco Water Headquarters in Naperville, ILEnjoy a flexible, independent work environment Receive a non-decaled company vehicle for business and personal use Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more! What You Will DoThe Service Manager is responsible for the oversight of Nalco's service team and scope of work execution on a day-to-day basis at our customer facilities. They are responsible for the safe execution of our scope of work and ensure it aligns with customer contract commitments. Duties will include planning and scheduling of work, supervision of technicians, coordinating the purchase of chemicals, spare parts, maintenance, and repairs of equipment, and ensuring that all contract terms & conditions and guarantees are satisfactory managed. Communicate effectively with Nalco sales team and District Manager regarding SOW execution, project support, and service team performance. This position will require occasional weekend work and being on call to cover emergencies during off hours. The position requires a high level of professional leadership.Position DetailsThis position is based in Qunicy, WashingtonTargeted accounts are within the Data Center & MicroElectronics marketResponsible for the development and implementation of a site-specific safety planStrong working knowledge of industrial water treatment technologies including RO systems, heating and cooling, physical and chemical processes, corrosion protection, and biological (anaerobic and aerobic). Wastewater and metals removal background not requiredResponsible for hiring, training, and managing 4-6 direct reports (service technicians)Develop and maintain site-specific documentation including procedures, work instruction, process control plans and process flows. Train the sales and service team on these site-specific documents and maintain database of these documentsResponsible for planning and conducting audits that review the operations, maintenance, compliance with safety and contract requirements.Responsible for forecasting and controlling costs for the assigned responsibilitiesResponsible for developing strong working relationships with the customer, Nalco technicians and Nalco sales teamAccountable for developing the training materials, schedule and conducting the training for site personnel to ensure that they have the skills and knowledge to perform their roles safely, efficiently, and effectivelyAssist Nalco sales team in pursuing new business and contract renewalSupports the business development process in the retention and extension of contractsMinimum QualificationsBachelor's Degree in technical field/engineering or equivalent industry experienceOperations experience in an administrative and budgetary roleComputer literacy and competency with Microsoft Office programsPossess a valid Driver's License and acceptable Motor Vehicle RecordImmigration sponsorship is not available for this rolePreferred QualificationsA minimum of 5 years’ experience managing or supervising employeesA minimum of 5 years’ water treatment experienceIndustry experience in a manufacturing or industrial settingExperience managing multiple sites or facility operations/maintenanceRO, biocide additions, dosing calculations, cooling water, and boiler water knowledge preferredAbout Nalco WaterIn a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.Annual Or Hourly Compensation RangeThe base salary range is: $75,000 - $110,000 annually. This role is eligible for 10% incentive compensation based on achievement of revenue generating metrics, per plan terms. The total compensation range is: $81,200 - $121,700 annually. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.BenefitsEcolab provides the following benefits: medical, dental, vision, life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, identity theft protection, short-term and long-term disability, 401k, pension plans, retirement health care benefits, short-term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans (Full-Time Associates), discount on day care services and caregiver services, adoption assistance, group legal services, employee assistance program, employee discount program, and education assistance program, on-Site childcare and fitness facilities may be available at select Ecolab locations. Click here for additional benefits information. If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.Potential Customer Requirements NoticeTo meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to: Undergo additional background screens and/or drug/alcohol testing for customer credentialing. Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.Americans With Disabilities Act (ADA)Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.Nuestro compromiso con una cultura de inclusión y pertenenciaEcolab está comprometido con el trato justo e igualitario de todas las personas colaboradoras y postulantes, y con la promoción de los principios de igualdad de oportunidades en el empleo. Reclutaremos, contrataremos, promoveremos, transferiremos y brindaremos oportunidades de desarrollo con base en las calificaciones individuales y el desempeño laboral, en todos los aspectos relacionados con el empleo, la compensación, los beneficios, las condiciones laborales y las oportunidades de crecimiento. Ecolab no discriminará a ninguna persona colaboradora ni postulante por motivos de raza, religión, color, credo, nacionalidad, estado de ciudadanía, sexo, orientación sexual, identidad y expresión de género, información genética, estado civil, edad o discapacidad.