Information Technology Support Technician

Experience Required: 1–3 years of professional experience supporting IT systems within a Managed Service Provider (MSP) environment.About The Core Technology GroupThe Core Technology Group is a rapidly growing Managed Service Provider (MSP) headquartered in The Woodlands, Texas, with a 16-year track record of delivering innovative IT solutions to businesses of all sizes. As an expanding company, we provide a dynamic and fast-paced environment where team members can develop their skills, make a meaningful impact, and thrive as part of a collaborative and supportive team.About the RoleWe are seeking a motivated and detail-oriented IT Support Technician with 1–3 years of professional experience supporting IT systems within a Managed Service Provider (MSP) environment. This role will be onsite five days per week at a client location in The Woodlands area, rather than at our office. The ideal candidate is customer-focused, tech-savvy, and eager to contribute to supporting diverse IT infrastructures while helping clients thrive through technology.Key Responsibilities·        Serve as the first point of contact for customers via phone or email to provide technical assistance.·        Perform remote and onsite troubleshooting using diagnostic techniques and targeted questioning.·        Identify optimal solutions for issues based on customer details and technical expertise.·        Guide customers through the problem-solving process with clear communication.·        Escalate unresolved issues to higher-level support teams as necessary.·        Provide accurate information regarding IT products and services.·        Document events and issues in ticketing software and maintain centralized documentation.·        Follow up with customers to update their status and ensure resolution satisfaction.·        Relay customer feedback or suggestions to internal teams for process improvement.·        Recommend and implement enhancements to troubleshooting procedures.·        Install, configure, and maintain hardware, software, and network infrastructure components.·        Ensure antivirus software is up to date and perform routine security checks.·        Conduct preventative maintenance on workstations, printers, and peripherals.  Requirements·        Proficiency with Microsoft applications (e.g., SharePoint, Teams, Outlook).·        Understanding of network infrastructure, including servers, firewalls, switches, and access points.·        Proven experience in a service desk or technical support role, preferably in an MSP environment.·        Technical aptitude with knowledge of office automation tools, databases, and remote support solutions.·        Strong understanding of computer systems, mobile devices, and related technologies.·        Ability to diagnose and resolve basic technical issues effectively.·        Excellent verbal and written communication skills.·        A customer-oriented, calm, and professional demeanor.·        Commitment to upholding company values and providing exceptional customer experience.Why Join The Core Technology Group?·        Join a fast-growing and innovative MSP headquarters in The Woodlands, Texas, with a strong and expanding presence across the state.·        Work in a collaborative and growth-focused environment.·        Develop your skills by supporting diverse IT systems and client environments.·        Enjoy a competitive salary and benefits package.·        Thrive in a structured, in-office setting, fostering teamwork and collaboration.To Apply:If you’re ready to take the next step in your IT career and join a company that values teamwork and innovation, we’d love to hear from you. Email dsilianoff@thecoretg.com to submit your application and become part of The Core Technology Group!