General Manager | Retail

Job Description Store Manager (Retail / Customer Service / Operations Leadership)Locations in Lancaster, York and HarrisburgOverviewWe are seeking a results-driven Store Manager with strong retail leadership, customer service, and operations management experience to lead daily store performance and team development. This role is ideal for a motivated leader who thrives in a fast-paced environment and is passionate about driving sales, improving customer retention, and managing store operations efficiently.Key ResponsibilitiesLead, coach, and develop a team through hiring, onboarding, training, and performance managementMaintain appropriate staffing levels, employee scheduling, and payroll accuracyDrive sales performance, account retention, inventory accuracy, and overall store profitabilityPartner with the District Manager on employee performance evaluations and development planningLead daily team communication, set clear expectations, and recognize employee achievementsEnsure compliance with company policies, safety standards, and all applicable regulations (including FDCPA)Oversee all aspects of store operations, including cleanliness, merchandising, inventory control, equipment, and returned merchandise refurbishmentManage company vehicles, deliveries, and employee safety practicesAnalyze budgets and income statements to identify opportunities for operational efficiency and improvementUtilize strong problem-solving and decision-making skills to maintain a well-run, profitable storeSupport cross-functional business needs and complete additional responsibilities as assignedQualifications & RequirementsHigh School Diploma or GED required3+ years of retail, customer service, or account management experience (collections experience preferred)3+ years of team leadership or supervisory experience managing 3–5 employees preferredStrong leadership, communication, and organizational skillsResults-driven mindset with openness to coaching, feedback, and continuous improvementAbility to understand and explain account retention processesBasic computer proficiency and strong data entry / record-keeping skillsValid driver's license with an insurable driving record; willingness to travel for customer visitsAbility to lift up to 25 lbs independently and assist with heavier items using proper equipment or team supportEnglish proficiency required for communication and documentationSchedule & Work ExpectationsSalaried position, typically 45–50 hours per weekStandard 5-day workweekStore hours: Monday–Friday 10am–7pm, Saturday 10am–6pm; closed SundaysFlexibility required to meet business needs and performance goalsCore ValuesWe Serve Others – We create meaningful experiences for employees, customers, and partnersWe Do What It Takes – We embrace continuous improvement and creative problem-solvingWe Own It – We take responsibility, learn from results, and continuously strive to improve#1706-1