Director of Operations - NM

Position Title: Director of Operations - NMStatus: Full-time – ExemptDepartment: OfficeReports To: Vice President, Operations - NMLocation: Portales, New MexicoAbout UsAt Hoover’s Hatchery, we don’t just hatch chicks — we support farmers, homesteaders, feed stores, and families across the country. Our team serves customers nationwide and we stay rooted in the values of hard work, accountability, and community that have defined us since the beginning.As a stable and growing agricultural business, we operate in an industry that continues to thrive. The Director of Operations role plays a central role in ensuring that people, processes, and day-to-day functions run with the efficiency and integrity our customers and partners depend on.This is not a siloed corporate role. As Director of Operations for the New Mexico location, you will have meaningful influence over how the business runs, with visibility into multiple facets of the organization, from team leadership and process improvement to policy compliance, performance engagement, and operational execution. You will work closely with senior leadership, and your decisions will have a direct and visible impact on both the team and the business.We are looking for a hands-on, accountable leader who leads by example, invests in their team, and takes ownership of outcomes. If you are a results-driven operations professional who thrives in a dynamic environment, values straightforward communication, and wants a role where your leadership truly matters, we want to hear from you.Why Join Our Team?Stable and growing company with national reach in a thriving agricultural industryHigh-impact leadership role with direct influence over operations and peopleClose collaboration with senior leadershipA culture built on accountability, hard work, and doing things the right wayCompetitive compensation and benefitsJob SummaryThe Director of Operations is responsible for overseeing all hatchery personnel and operational functions to drive business objectives, achieve company goals, and uphold the standards of excellence Hoover’s Hatchery is known for. The Director of Operations works closely with senior leadership to develop and execute comprehensive operating plans, both short- and long-term, while fostering a culture of accountability, continuous improvement, and strong team performance.Essential Duties And ResponsibilitiesOperations OversightFacilitates weekly management meetings, including developing agendas and following up on open items to ensure accountability across teams.Develops, reviews, and communicates KPIs to measure performance and drive continuous improvement across all departments.Partners with each department to maximize efficiency, quality, and company profitability through ongoing process evaluation and improvement.Meets regularly with senior leadership to ensure operational plans align with the company’s overall strategic direction.Provides oversight of relationships with customers, partners, and vendors associated with the business.Helps facilitate coordination and communication between departments and business entities.Oversees the maintenance and replacement of office equipment and computer software as needed.Performs other duties as assigned by senior leadership.PersonnelPartners with Human Resources and senior leadership to implement and maintain a streamlined organizational structure.Reviews job descriptions, evaluates personnel performance, and optimizes the organizational chart to ensure all staff are positioned for success.Collaborates with Human Resources and senior leadership to develop, improve, and consistently enforce company policies and guidelines throughout the organization.Addresses personnel issues and conflicts in a timely manner in partnership with Human Resources, ensuring proper documentation within the company’s HRIS.Conducts timely and constructive performance reviews for all assigned staff.Organizes and oversees staff schedules and day-to-day work assignments.Handles disciplinary actions and terminations as needed, in accordance with company policy and in partnership with Human Resources and senior leadership.Business PlanningCollaborates with senior leadership to develop the annual operating plan and corresponding budget.Analyzes weekly budget and operating results, communicating findings and recommending improvements to the senior leadership team.Partners with senior leadership to develop a long-range strategic business plan.Brings an entrepreneurial mindset to problem-solving, thinking creatively, challenging the status quo, and encouraging others to do the same.ComplianceEnsures company-wide compliance with applicable laws, regulations, and NPIP guidelines.Models and reinforces adherence to all company policies and procedures at every level of the organization.Job QualificationsBachelor’s degree in management, operations, or a related field, or comparable professional experienceMinimum of five years of relevant leadership experience requiredDemonstrated ability to lead, develop, and hold accountable a high-performing teamStrong organizational skills with exceptional attention to detailExcellent verbal and written communication skillsProficient in Microsoft Office Suite, including Word, Excel, and OutlookComfortable working with computer systems, software platforms, and office technologyProven ability to thrive in a fast-paced, dynamic environmentHatchery or agricultural industry experience preferred but not requiredFluency in Spanish preferred, but not requiredCompetenciesEthical conductCustomer servitudeTenacityStrong computer skillsHigh level of confidentialityProblem solving/analysisAbility to adapt to changeAbility to work well with others and lead effectivelyGreat organization skillsAble to successfully meet deadlinesStrong communication skillsMotivated and self-directedAble to prioritize and multi-taskEffective in a team environmentTravel RequirementsSome travel may be required, up to 25%Physical DemandsRequires the ability to tolerate unpleasant odors associated with eggs and poultry of various qualityNormal corrective vision range, ability to see color and distinguish letters, numbers, and symbolsFrequently required to sit, walk, talk, hear, bend, reach, stand, stoop, crawl, crouch, push, pull, twist, turn, balance, climb, and stretchRequires the ability to perform physical labor requiring continual use of motor skills and manual dexterityRequires the ability to work around equipment that generates noise, vibration, and heatThis position may require heavy lifting, over 60 lbs.