Technical Account Manager, Mid-Market

About WisprWispr Flow is making it as effortless to interact with your devices as talking to a close friend.Today, Wispr Flow is the first voice dictation platform people use more than their keyboards - because it understands you perfectly on the first try. It's context-aware, personalized, and works anywhere you can type, on desktop or phone.In 2026, in addition to dictation, we're focused on building native actions - an agentic framework that understands you, and works reliably.We're a team of AI researchers, designers, growth experts, and engineers rethinking human-computer interaction from the ground up. We value high-agency teammates who communicate openly, obsess over users, and sweat the details. We thrive on spirited debate, truth-seeking, and real-world impact.We're grown our revenue +150% every quarter for the last 4 quarters, and have raised $81M from Tier 1 VC firms and other well-known angels.OverviewWe're looking for a Technical Account Manager to bridge product, support, and success, owning post-sales relationships across a high number of mid-market customers. You'll guide pilots, onboard teams, and make sure every customer sees measurable value with Wispr Flow.What You'll DoOwn onboarding and pilot success from kick-off through conversionManage a high number of customer accounts in your book of businessTranslate customer feedback into actionable insights for product and engineeringTrack adoption and engagement metrics to surface early wins or risksDeliver white-glove support alongside the Support teamCreate documentation and repeatable playbooks that scale the post-sales experienceBecome an expert in the Wispr Flow product.What You Bring2-4 years in technical support, success, or account management (SaaS preferred)Comfortable using technical tools (Linear, Pylon, Notion, Slack)Clear communicator, able to simplify complex topics for any audienceProcess-driven, extremely organized, curious, and naturally focused on problem-solvingAnalytical, and Thrives in fast-moving, startup environmentsWe consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.