Customer Support Representative
About Our ClientThe organization provides specialized software solutions for behavioral health practices, including practice management and electronic health records (EHR). Its integrated SaaS platform helps clinicians and practice administrators streamline scheduling, billing, documentation, telehealth, and other essential workflows while supporting efficient, high-quality patient care.About the OpportunityThe Customer Support Representative assists behavioral health professionals and practice administrators with managing their software accounts. This role delivers high-quality customer service by guiding users through software setup, providing training, resolving complex support issues, and helping customers effectively use the platform. The position directly contributes to customer satisfaction and retention.Responsibilities• Provide technical and business software training to customers.• Educate customers on core software features and functionality.• Respond to complex customer questions and support requests.• Manage a high volume of inbound calls and emails from behavioral health professionals and administrative staff.• Accurately document customer interactions in help desk software.• Maintain accuracy and attention to detail across all support activities.• Continuously develop knowledge of software features, enhancements, and value-added capabilities.Requirements• Experience in customer service.• Availability to work flexible hours, including some nights and weekends.• Effective English communication skills across phone, email, and chat.• Strong computer skills and technical problem-solving abilities; familiarity with multichannel support software is a plus.• Experience in software support, call center, training, or inside sales environments is advantageous.• Ability to listen carefully and respond to customer needs with professionalism and composure under pressure.• Strong time management and organizational skills.• Team-oriented mindset with a commitment to continuous growth and excellence.• Interest in working within a small to mid-sized entrepreneurial business environment.Pay Range and Compensation Package• Competitive starting salary of $50,000 per year.• Opportunities for overtime.Benefits & Perks• Employer-sponsored health, dental, vision, life, and disability insurance.• Retirement plan with company contribution.• Annual company profit-sharing program.• Personal development and training budget.• Comprehensive onboarding and mentorship programs.• Open and collaborative work environment.• Company-provided refreshments and occasional lunches.Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.