Order Management Representative

Job Responsibilities:Conduct primary investigation into order-level issues and escalations.Looking up order and associated events in internal systems.Comparing data from multiple systems to determine order status and issue path.Input information into SQL queries and draw insights from responses.Communicate findings to internal teams and/or merchants.Review merchant claims for order refunds and determine claim approval/denial by Learning the conditions required to approve/deny a refund claim.Looking up order and associated events in internal systems and simple SQL queries.Determine if the claim requirements are met.Requirements:Intermediate proficiency in Excel/Google Sheets [mandatory]Basic Need: Understand excel formulas, data entry.Preferred: Comfortable w/ Pivot Tables, cleaning data.Experience using SQL [mandatory] Running queries and extracting insights.Preferred: Modifying and running queries with basic functions (select, group, calculations, joins) Ability to be comfortable in a fast-paced environment.Strong written and verbal communication skills Detail oriented, with strong project management and organisation.