DSHS ESA IT System Administrator
Description DSHS IT System Administration - Journey The Department of Social and Health Services is seeking a System Administratorto join our Service Desk which provides statewide technical support to the Economic Services Administration , Community Services Division. This is an excellent opportunity to use your IT skills to support the technical needs of our employees.This is an internal DSHS opportunity.Some Of What You'll DoProvide remote systems administration involving systems analysis, planning, and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware, software systems, and systems environmentEnsure security and availability of the Automated Client Eligibility System (ACES), Electronic Jobs Automated System, and Barcode systemDiagnose and repair server hardware and provide server administrationReceive remote technical assistance call requests through AvayaProvide network support services related to Local Area Network involving planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of physical network componentsProvide primary technical and customer support for Economic Services Administration IT SystemsParticipate in and lead regional and/or statewide projectsAdministration of mobile phones/communication devicesManage auxiliary IT devices and software resourcesWe're Looking For Professionals Who HaveA Bachelor's Degree including nine semester or 15 quarter hours of computer science courses AND four years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing or programming computer systems applications or databases. ORAn Associate's degree or completion of an accredited vocational training program in an information technology or related program AND six years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience or analyzing, designing or programming computer systems applications or databases.OREight years of Information Technology experience.Experience may substitute year for year of the required education.Concurrently: a minimum of three years (within the last (4) years) experience implementing, maintaining, supporting, and administeringmultiple Windows 10 workstations or newer, MS Windows 2019 Server or newer, Microsoft Office 2019 or O365 or newer.In this job, you will primarily have remote interaction with users, vendors, offsite personnel, and management via phone or using Remote Assistance/RDP to resolve complex issues. On occasion, you may be requested to travel to other locations to provide support. Interested? Please include three references with your application.Questions? Contact DSHS Recruiter and reference 03628.The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.Supplemental InformationPrior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.E-Verify® is a registered trademark of the U.S. Department of Homeland Security