Communication Supervisor
```Duties:
Do Great Things! Durham Technical Community College is looking for a skilled and experienced Communications Supervisor to join our Campus Police and Public Safety Department. Under general direction of the Director/Chief of Police, this position is responsible for office support related to Campus Police and Public Safety Department records. This position performs a wide range of duties involving radio, telephone, and data entry in computers, applying various procedures and codes; general assistance to the public; supports goals and objectives of the department; with other duties as assigned. If you are passionate about public safety and are looking for an exciting opportunity to make a difference, we encourage you to apply. Join our team and help us do great things
Coordinate communications involving major emergency situations and incidents.
1. Receive emergency calls, complaints and inquiries from the public, evaluate information
to determine jurisdiction and equipment to be dispatched and performs or directs the
dispatch of police and other public safety units.
2. Ensures accurate and confidential record keeping to maintain compliance with the
Clery Act, Uniform Crime Reports, The Higher Education Opportunity Act, Title IX, HIPPA
and FERPA.
3. Serve as lead Terminal Agency coordinator, conduct file maintenance, audits, and
validations as required.
4. Provide training and information to subordinates regarding procedural changes and
current legal and operations information affecting emergency and non-emergency
police services.
5. Ensure the operational readiness of telecommunication equipment and has the ability
to troubleshoot and make adjustments when needed.
6. Maintain various logs, indexes, records, and prepare special reports as needed.
7. Coordinate handling of emergencies and operational problems with the personnel in
charge.
8. Provide responsible administrative and technical assistance to Director/Chief of
Campus Police Chief and/or any officer in charge.
9. Contact other agencies to coordinate public safety operations.
10. Maintain responsibility for proper storage, updating and release of police records and
associated files.
11. Perform all duties of a dispatcher during staff shortages.
12. Follow written and oral instructions and procedures.
13. Communicate effectively, both orally and in writing, by using proper English grammar,
spelling and punctuation.
14. Collect, compile, and analyze information and data
15. Seek resources and opportunities for employee training and growth.
16. Performs other related duties as assigned by the Director/Chief of Campus Police,
Senior Vice President, or President.
Skills:
1. Possess significant expertise and understanding of all areas of the telecommunications
center.
2. Ability to disseminate information quickly and monitor multiple systems simultaneously.
3. Thorough understanding of emergency response policies and procedures used to
support the campus community and the public.
4. Ability to communicate effectively when responding to calls or presenting information
to the public, campus community, or other public safety agencies.
5. Skilled in using a variety of communication and security equipment including but not
limited to radios, switchboards/phones, fire alarms, cameras, security/ surveillance
systems, and computers.
6. Knowledge of concepts, practices, and theories of systems in an emergency
communications center.
7. Ability to develop and maintain professional working relationships in complex and/or
crisis situations to achieve a successful resolution or outcome.
8. Ability to maintain police records and reporting statistics.
9. Considerable knowledge of established formats for logs and data systems.
10. Ability to explain and interpret data and systems to train telecommunicators.
11. Ability to produce accurate statistical reports.
12. Knowledge of principles and practices for team building and leadership.
If you are a highly motivated individual with a passion for effective communication, we would love to hear from you. Please submit your application by going to : https://www.schooljobs.com/careers/durhamtech?page=5
Job Type: Full-time
Pay: $44,463.00 - $55,579.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
Day shift
Monday to Friday
Ability to commute/relocate:
Durham, NC 27703: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
Must have great people skills.
Education:
High school or equivalent (Required)
Experience:
Writing skills: 1 year (Preferred)
Shift availability:
Day Shift (Required)
Night Shift (Preferred)
Overnight Shift (Preferred)
Willingness to travel:
50% (Preferred)
Work Location: In person