HOUSEKEEPING ASSISTANT MANAGER - CB & VR - FULL-TIME - VARIED SHIFT

STARTING RATE: D.O.E.MINIMUM AGE REQUIREMENT: 21 years oldJOB SUMMARY:Responsible for the daily operation of the Housekeeping Department while maintaining positive working relationships with staff members for all Mesquite Entertainment properties.JOB QUALIFICATIONS:2 years previous management experience and 1-year previous housekeeping experience required. High school diploma or equivalent required. Quality control, employee and customer relations and ability to follow procedures required. Must be able to read, write and speak English. Ability to understand and follow verbal and written directions required. Basic math and computer skills required. Must be able to work any shift, weekends, and holidays.ESSENTIAL JOB FUNCTIONS:Responsible for the overall operation of the department and department personnel.Control payroll and expenditures.Understand, comply with, and enforce company and departmental policies and procedures, job descriptions, OSHA regulations and standards and other written and verbal instructions.Lead, motivate, encourage, train, coach and discipline employees as needed.Maintain clear and efficient communication and coordination with the Front Desk and other departments of the hotel.Inventory cleaning supplies & linen stock to ensure adequate supplies.Attend to any guest complaints and take service recovery measures if required.Other job-related duties as assigned and instructed by management.CUSTOMER SERVICE EXPECTATIONS:Give accurate directions, guiding the guest if needed.Tell the guest to "have fun" and "come again".Tell about the properties and amenities to encourage the guest to have fun.PHYSICAL DEMANDS:The work requires extensive and repetitious physical exertion, bending and kneeling repeatedly, lifting, pulling, and pushing moderately heavy objects. Good sense of smell, sight and hearing required.WORK ENVIRONMENT: