Customer Account Representative

DescriptionHelp keep our drivers and agents moving — and paid — with accuracy and efficiency.In this vital Customer Account Representative role, known internally as Agent Account Representative, you’ll ensure drivers receive their daily and weekly settlement pay on time, every time, while maintaining strict adherence to company policies. Your day will be a mix of processing payments, supporting drivers and agents, and collaborating with other departments to keep operations running smoothly.If you have an eye for detail, a knack for problem-solving, and thrive in a fast-paced environment, this role offers a front-row seat to the heart of our business.Essential Job DutiesProcess daily and weekly driver settlement payments with precisionSet up fuel cards and issue money codes to drivers and agentsVerify and process settlements for submitted loadsTake incoming calls from drivers/agents, resolving questions and concernsReview and apply changes from other departments to driver or commission settlementsPrepare driver safety bonuses and sales commissionsProcess in-house, outgoing mailRequirementsRequired QualificationsHigh School Diploma or equivalentBasic computer skillsProficient with Microsoft Office Suite with a heavy emphasis on ExcelCustomer service orientedAble to multi-taskVery good verbal and written communication skillsExcellent attention to detailTop-notch problem solving skillsStrong organizational and time management skillsExcellent written and verbal communication skillsDependable and consistently available to work scheduled hoursWhy The Evans Network of Companies (ENOC) is DifferentAt ENOC, we’re more than a workplace—we’re a family. Here’s what sets us apart:People & Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.Engaging Job Duties: We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.A Family-Oriented Culture: We treat every employee like family. From offering support during life’s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won’t just work with colleagues; you’ll work with friends.Positive Work Environment: We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.What's in it for me?Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.Dental and Vision InsuranceCompany Paid Life Insurance and Accidental Death & Dismemberment (AD&D) InsuranceCompany Paid Short Term Disability InsuranceCompany Paid Long Term Disability InsuranceHospital Indemnity InsuranceLong-Term Care Insurance ProgramSupplemental Term Life InsuranceAccident InsuranceCritical Illness InsuranceEmployee Assistance Program (EAP)Flexible Spending Account (FSA)Health Savings Account (HSA)401K with up to 4% Employer Safe Harbor MatchingPaid Vacation8 Paid Holidays1 Floating HolidayIdentity & Fraud ProtectionPet InsurancePaid on a weekly basis!Employee referral bonus program ($500)The opportunity to work with good humans!Schedule - In Person, On SiteMonday - Friday, 8:30am - 5:00pmLocation Address100 West Columbia St, Schuylkill Haven, PA 17972About UsWe have always been & will always be a family business. When a person partners with The Evans Network, they become a part of our family. That was the belief of our founder, Albert L. Evans, Sr. Founded in 1939 in Pottsville PA, the company has evolved into the largest Intermodal Drayage provider in the United States. As of today, expanded operations include Truckload, Flatbed, LTL/Final Mile and transportation/logistics services.The Evans Network of Companies is an Equal Opportunity Employer. Candidates who accept a conditional offer of employment will be required to complete a background check and employment verification, including the prior 7 years of employment history, consistent with applicable law.