Quality Assurance Manager

Position Title: Quality Assurance Manager Location: Remote (In the U.S)Other Considerations:U.S. Citizen or Permanent Resident (Required)This position is contingent upon contract award.POSITION SUMMARYWe are seeking a Quality Assurance Manager to be responsible for the development and maintenance of quality assurance protocols, ensuring the highest standards of quality are met across all products and services within a strategic project with the Department of Veterans Affairs that impacts over millions of veteran users. In this role you will be involved in leading a team of QA professionals, collaborating with cross-functional teams, and continuously improving processes to enhance the overall customer experience.RESPONSIBILITIESDevelop and implement comprehensive QA policies and proceduresOversee all aspects of quality assurance, including planning, implementation, and monitoringLead and mentor the QA team to ensure high performance and professional developmentCollaborate with product development, engineering, and operations teams to ensure quality standards are metConduct regular audits and reviews to identify areas for improvement and ensure compliance with standardsAnalyze data and metrics to identify trends and drive corrective actionsQUALIFICATIONSBachelor's degree in engineering, Computer Science, Information Systems, or relevant degree (bachelor's degree can be substituted with 8 years of additional relevant experience)10 Years of Experience in a similar roleExperience in creating and implementing detailed plans to ensure overall quality of all IT products, systems, and servicesExperience in resolving all project or program release problems, triage, escalate, and take corrective actionExperience in assuring the viability, functionality, and effectiveness of essential toolsWORKING CONDITIONSStandard Business hours are Monday through Friday. Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting.BENEFITSSprezzatura offers a comprehensive and flexible benefit package to include:Medical, Dental, and VisionHealth Saving Account (when enrolled ineligible plan) with Company contribution Company paid Life, Accidental Death, Short-term & Long-term DisabilityVoluntary Accident, Hospital Indemnity, & Critical Care InsuranceVoluntary Medical & Dependent Care Flexible Spending AccountsAccrued Paid Time Off & Company Paid Holidays401(k) Retirement Plan with Company matchWORK AUTHORIZATIONSprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S.Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve-delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity, turning ambitious ideas into real-world outcomes. No buzzwords. Just impact.EEO STATEMENTSprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.This job description is not intended to be an employment contract and does not guarantee employment for any specific duration.