Customer Service Representative

Job OverviewThe Customer Service Representative (CSR) is a customer‑focused role dedicated to delivering dependable, high‑quality support for OEM and assigned customer accounts. This position serves as a key connection between customers and internal teams, ensuring orders are processed accurately, inquiries are handled promptly, and customers receive clear, proactive communication. The CSR plays an important role in creating a positive customer experience while supporting operational efficiency and strong, long‑term customer relationships through consistency, responsiveness, and attention to detail.A Day In The LifeProvide day‑to‑day support for OEM and assigned customer accounts, with ownership of order execution activitiesAccurately enter, process, and manage customer orders from receipt through shipmentServe as a primary point of contact for customers regarding order status, lead times, pricing, and general inquiriesProactively communicate with customers regarding order updates, and potential issuesCoordinate with Sales, Operations, and Engineering to support customer requirementsMonitor open orders and follow up as needed to ensure on‑time delivery and completenessSupport account growth by delivering consistent, responsive service and identifying opportunities to improve service effectivenessAssist with issue resolution related to order discrepancies, returns, or creditsWhat will help you thrive in this role?5 years of related experience in sales, marketing, customer service, or account management preferred; equivalent combinations of education, training, and experience will be considered where the individual has demonstrated the skills required to perform the responsibilities of this roleProficiency with Microsoft Office tools, including Excel, Teams, and PowerPointStrong attention to detail with a focus on accuracy, efficiency, and responsivenessCustomer‑focused mindset with a proactive approach to service and follow‑upAbility to manage multiple tasks and priorities in a deadline‑driven environmentStrong written and verbal communication skillsAbility to work cross‑functionally and follow established processesExperience supporting OEM or B2B customer accounts preferredSAP experience preferred, including order entry and customer and pricing data managementHubbell IncorporatedHubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.Hubbell Utility Solutions Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.