Service Delivery Project Manager
Title: Service Delivery Project ManagerFull-Time Opportunity | Direct Hire Role | (100% REMOTE)Location: REMOTE. Dallas would be nice.Service Delivery Project ManagerThe Senior Service Delivery Project Manager is responsible for driving end-to-end service delivery execution across client's markets.This role partners closely with cross-functional teams to ensure delivery plans are executed efficiently, risks are proactively addressed, and continuous improvement is embedded into planning and construction operations.Key ResponsibilitiesFacilitate Client’s service delivery by leading recurring launch and execution calls across markets.Obtain and validate progress updates on current month delivery, identifying risks to plan.Ask probing, data-driven questions to surface issues, dependencies, and roadblocks early.Engage market and functional teams to share best practices and drive consistent execution across markets.Trigger escalation support when delivery issues require executive or cross-functional intervention.Facilitate communication and alignment between planning, construction, engineering, and supporting teams.Drive structured problem-solving and recovery sessions to address delivery gaps and improve outcomes.Prepare and present materials related to plan-of-execution performance, delivery accuracy, and forecast confidence for executive leadership.Conduct Lessons Learned sessions to capture improvement opportunities and streamline processes.Evaluate project schedules to ensure accuracy, feasibility, and alignment to delivery commitments.Identify, analyze, and quantify impacts to construction velocity caused by municipal constraints or throttling.Develop, define, and lead new projects and programs to improve client's planning and construction processes and delivery pace.Support and lead the rollout and adoption of new processes, tools, and programs across markets.Mentor and coach market Project Managers and delivery personnel to improve quality, execution consistency, and cycle time.Qualifications (Must Have)Bachelor’s degree in Engineering, Construction Management, Business, or a related field, or equivalent experience.8+ years of experience in project management, service delivery, construction, or infrastructure programs.Strong understanding of large-scale infrastructure planning and construction environments.Demonstrated experience leading cross-functional teams and driving execution in complex operating environments.Proven ability to analyze schedules, performance data, and delivery metrics to inform decisions.Excellent communication and presentation skills, with experience presenting to executive leadership.Strong problem-solving skills with the ability to drive structured issue resolution.Experience mentoring and developing project management talent preferred.Core CompetenciesProgram & Project ManagementService Delivery ExecutionCross-Functional LeadershipRisk & Issue ManagementProcess Improvement & Continuous ImprovementExecutive CommunicationData-Driven Decision Making